Wellbrook Place

On behalf of our family, we can’t express our appreciation enough to the team at Wellbrook! From Senior Leadership to the frontline staff and medical team, everyone has shown exceptional attention to our parents. We were so fortunate to have them admitted together, and the team at Wellbrook were very responsive to meeting their needs as a couple. We see that staff clearly take the time to get to know them and their unique personal preferences, and demonstrate care to support their needs. The medical team have been so attentive and caring. The family receive regular updates from the care team who are very accommodating to our requests. We feel much more at ease knowing they are cared for and happy. Sincere thanks and appreciation to the whole Wellbrook Team!

I toured the place and had the opportunity to see how well the residents are. I also interacted with the staff and everyone was pleasant and very helpful.nMy father has been at Wellbrook for 2 weeks now and I have nothing to say but great things. The transition has been very smooth and dad is adjusting well. One of the family members also shared great feedback with me, she said this place has been a blessing and she has had a great experience in the 3 months her relative has been there.

All I will say is my grandfather entered this location perfectly fine and is gone less than 2 months being there. DO NOT PUT YOUR LOVED ONES HERE THEY DO NOT CARE THE WORKERS ARE NEGLIGENT AND PEOPLE ARE DYING

We've successfully moved in to Wellbrook Place! I am very impressed with the staff and facilities. Like any new home, they are staffing per the ratio of residents, which makes sense. It may appear that there is not enough staff, but if you understand how LTC works and the guidelines they are mandated to work under, you should not be surprised. The gift shop which is a nice perk is not currently operational, but what is important to our loved ones is. One might assume that they were not 'ready' to open, but the most important thing to remember is that our loved ones are there for CARE and this they do provide. I have found that the staff is very receptive to questions and concerns and can direct us accordingly. Be patient. Give them grace. They will get there.nIf your expectation is to move into a facility with EVERYTHING perfectly meeting YOUR requirements as opposed to perhaps your loved ones needs, then maybe this isn't the place for you. Kudos to Wellbrook Place for being a professionally run facility tending to the care needs of all. My loved one left a 'retirement community' where the needs were not met, and I now realize that a Care facility is what was required.

I would give them zero stars if I could! In March 13 days after moving her in I received a call to say my Mum had vomited and was going to be isolated for 48hrs, but not to worry it was just a precaution.nA day later an email went out re: respiratory outbreak, stating we should not visit.nEvery day I called multiple times a day, leaving voicemails, then sending emails trying to find out how Mum was doing. None of the voicemail boxes were either uninitiated or not responded to. Until I received brusque call from someone spouting medical jargon I had to look up, saying that she was and had been vomiting repeatedly for days and she was being sent to hospital from which she didn’t return. The only communication I received after my mother died was a call asking when I was coming to clear out her room until I started to ask explanations. Which led to one traumatic zoom call that accomplished nothing while they sought to defend the terrible level of ‘care’ my mother received.nThe paramedics detailed that no one was there to admit them to the building, that the staff seemed unsure what was going on and that the facility seemed generally disorganized. This facility is understaffed, poorly run and will make all the correct noises when you are moving in but your love one will simply be warehoused, being pushed in a triangle from bed to dining room to a tv area with not enough chairs for the residents.nJust to add insult to injury my Mother was in the facility for a total of 19 days and they debited my account for a full month on top of the prorate for the end of February and to this day haven’t returned the money I put in her trust account she never got to use.nWellbrook Place please do not type your meaningless corporate statement under this review, we’ve done it already.

Directions to Wellbrook Place with public transportation

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