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Urban Planet

  1. Toronto
  2. Scarborough Junction Clothing Store

Reviews, get directions and information for Urban Planet

Urban Planet

About

Urban Planet is one of the fastest growing fashion brands in Canada, with more than 100 locations featuring the lastest fashion, footwear & accessories.

Story

With over 100 store locations across the country, Urban Planet is one of the fastest growing fashion brands in Canada. Catering to a young demographic of women and men aged 16 to 24, our customers are always looking for that next best thing. With a focus on the latest fashion, footwear and accessory trends from around the world, our customers can be confident in knowing they will stay one step ahead of the ever-changing curve. We pride ourselves in ensuring our customers look their absolute best on any budget by providing quality product at amazing everyday prices. Uniquely in size and concept, our large store locations have clearly defined areas so customers can easily find what they are looking for. We believe fashion should be accessible to everyone and shopping should be fun! Come in for the latest trends or a completely new look— there is something here for everyone!

Address: 300 Borough Dr Unit 7, Scarborough, ON M1P 4P5, Canada
Phone: (416) 296-1032
ac.cnimy@hcraeslacol
State: Ontario
County: Toronto Division
City: Toronto
Zip Code: M1P 4P5


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 9:30 AM – 9:00 PM
Sunday: 11:00 AM – 7:00 PM

Update Info

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Reviews
Probably the worst customer service you can get. So many negative reviews however whomever is replying ("response from owner") does not seem to actually do anything about it. Manager Kameisha does not know how to speak to clients, really concerned on how she got the manager role. Head office needs to hire new staff and train them PROPERLY on how to provide customer service.
7 years ago (22-04-2018)
Extremely rude staff. Manager Sony is very cold and unacommodating. Went into store to process a refund for an online order. Head office did not provide me the required receipt with my order. The manager kept insisting that there was nothing she could do for me. Which I found hard to believe. There was also another lady in line beside me complaining about how rude the staff was to her. This store's staff could really use some customer service training!
8 years ago (28-11-2017)
None of the sales associates are interested in customer service. they are always busy stocking up or at the back of the store. you only find one person on the checkout counter.And also the sales associates need to learn to talk to the customers and help them instead of being RUDE AND IGNORING.
7 years ago (22-03-2018)
I have been to this store countless times and have bought countless items from here despite the horrible customer service here where the employees have no care or regard. I always wanted to write a review of how terrible the sales associates’ attitudes are but never got around to it but my experience at the mall today made me do it. I went into the store with a picture of the item(s) that I wanted, and I showed it to the sales associates in the floor. The first sales associate just looked at the picture and without any hesitation said that they don’t have it in store and walked away, and I was determined on buying that shirt so I started looking around and lo and behold, I found the very shirt that the employee said that they don’t have(THIS HAS HAPPENED TO ME EVERY TIME I GO, I go with a picture and they ALWAYS say that they don’t have and if you look for it yourself you find it, either they don’t know themselves what’s in the store or they don’t care at all about customers, so instead of getting discouraged and walking out with an item you wanted to purchase, I suggest you look around yourself and find it because I guarantee you’ll find(most of the times, not always). Now the second item I wanted I went to another sales associate because it was futile going back to the same one. The sales associate was folding clothes and I understood that so I waited until she saw me standing there and I asked her(by showing her a picture) if they had said item in store and SHE DOESNT EVEN LOOK UP, DOESNT EVEN LOOK AT MY PHONE AND SAYS NO THEY DO NOT HAVE IT. By then I had had it, I didn’t even say she didn’t even see the picture, I put down the item that I had found myself and walked outta the store. Now this isn’t even what prompted me to write the review, because this experience that I mentioned happens EVERY TIME I GO INTO THIS STORE. The thing that made me wanna write this was I headed over to Bluenotes where I hadn’t pictures of items I wanted and I didn’t even have to find a sales associate myself, one approached me and asked me if I wanted anything and I showed her the picture and instead of saying that no we don’t have it she said idk let me check and she goes around and asks the other sales associates who ask the cashiers and it was all one big group effort to help me find ONE SHIRT, now that’s good customer service. I suggest if you want something from here, simply go to Bluenotes because they’re almost like sister stores and have almost the same products and REALLY GOOD customer service. If you go here you’ll end up never finding what you need and walking out with a horrible experience. Urban Planet STC, you need to give your employees customer service training.
8 years ago (30-12-2017)
I walked in the store and no one wanted to help or when I asked, no eye contact and shooed me away... I get its retail but I never feel welcomed in that place.
8 years ago (07-10-2017)
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