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Translink

  1. Surrey
  2. North Surrey Taxi Stand

Reviews, get directions and information for Translink

Address: 17535 55b Ave, Surrey, BC V3S 5V2, Canada
Phone: (604) 575-6600
State: British Columbia
County: Greater Vancouver
City: Surrey
Zip Code: V3S 5V2


Opening Hours

Monday: 8:00 AM – 4:00 PM
Tuesday: 8:00 AM – 4:00 PM
Wednesday: 8:00 AM – 4:00 PM
Thursday: 8:00 AM – 4:00 PM
Friday: 8:00 AM – 4:00 PM
Saturday: Closed
Sunday: Closed

Update Info

related searches: translink mobile, translink compass, translink bus schedules, translink skytrain, translink careers, translink app, translink alerts, bc transit phone number
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Reviews
I am a senior who has been using the service for the past 11 months. Previously, I was quite independent in my transport. I am surprised at the generally negative tone of other reviews. The service, while far from perfect, is pretty darn good at a very reasonable cost. It is quite true that one must be patient in using the system - in many ways. Sometimes long waits to do a booking, but I always do it while I'm reading or at computer where the time isn't "wasted". I've also found certain times of the day are very busy while others are not. The reminder system doesn't always work as it's supposed to, but 80% works out as planned. Again, I've simply learned to be ready by the start of the window. I've had one experience of being on the bus 75 minutes from pickup to getting home (still in one Zone - in fact, a trip of only about 3 km, but we made many stops). The drivers have been saintly, considering the broad cross-section of people they work with. I've had only one or two somewhat negative experiences. In the overall, without Handi-Dart I would have spent a lot on taxis or just had to stay home. Handi-Dart, you get a solid 4 stars from me. Thanks
7 years ago (11-02-2018)
Why on earth does Handydart not have an online booking system? What other customer base would tolerate having to wait for 30 minutes for something that could be done so easily online? I understand the need for the option, some people with disabilities don't use or have access to Internet, but there should be both options, surely. Why should someone have to deal with a rude customer service agent when they are accessing their right to transportation? That being said, the drivers have been fantastic. The phone system has got to change though. Better customer service and online booking!
8 years ago (11-10-2017)
ZERO STARS. Archaic booking/scheduling system requiring numerous, ongoing phone calls for a couple of months until the new schedule is in "place". When it comes to "seniors taking care of seniors" this system is unmanageable. The whole structure of booking and scheduling needs a complete overhaul. An expert needs to set up a workable system which is based on current technology, information and systems management.
7 years ago (12-11-2017)
Needs Improvement. Not living in a third world country.
7 years ago (20-01-2018)
When the driver overhears that you have bedbugs, they suspend you from using their service until you can show a certificate proving that your home has been treated. This type of bus is exactly like a public bus....on the bus nobody is asked if they have bedbugs prior to getting on.....why should the Handidart be treated any different. But no, Translink has decided to support the bedbug stigma to keep marginalizing the poor from using transportation and to associate bedbugs with dirty people when we all know that bedbugs are everywhere.....from fancy hotels to movie theaters and even in our library books. I called customer service and this in fact is true and discriminating.
8 years ago (28-09-2017)
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