Tim Hortons

Honestly probably one of the worst Tim Hortons in BC, I work down the street from here and come here from time to time just to get something quick, but now it’s become absolutely unbearable. I’m not sure if it’s a training issue or a staffing issue but the service is abysmal, it takes forever just to get your order in and it’s a 50/50 on whether it actually come out on time.nnI have two examples of the poor service, one from a few months back when I ordered a farmers wrap with no eggs and extra sauce, they gave us a farmers wrap with no eggs and no sauce, it was probably a miscommunication which is understandable, but when we asked them if they can just put the sauce back in the wrap we where told that it’s “impossible” for the to open the wrap and put sauce in. When we asked if maybe they can remake it they told us “no we have other orders that need to go out first”. I’ve worked in a kitchen and as a server at three different restaurants, I know for a fact that when a customer complains about their meal not being the way they expected it to be, YOU FIX IT. You can easily get who ever is making the food to quickly make a wrap on the fly and both save yourself from embarrassment and the customer experience.nnThe second terrible experience happened today, after the first experience I’ve always tried to keep any order I place as simple as possible and today I ordered the double stacked egg box, after I ordered I was told it would take some time, understandable since the menu was 15 minutes from switching. I waited about 5 minutes and was handed a wrap, I told them that I had ordered the box, she took back the wrap but with disgust on her face, I brushed it off and waited for my box. 15 minutes pass and now I’m frustrated, I’ve been waiting and watching everybody else get there orders and not even a comment telling me how long it’s going to take, I eventually get back up there and ask how much longer, only for her to ask me “what did you order?”, now I’m mad as they had me wait for 15 minutes and they weren’t even remaking my order. At this point I was already done so I told her again “I ordered the box”, only for her to turn around and give me ANOTHER WRAP, I’m not joking when I tell you that I was doing everything in my power to be as clear as possible that I wanted to double stack breakfast box. She then leaves for the third time and I can hear her mumble under her breath saying things like “maybe you should be more clear”, I wanted to scream at her, I wanted her to know that I knew what she said and that she should be fired but I just wanted my food and leave. She finally comes back to hand me a loaded chicken bowl, I’m sick, I’m tired, I’m angry at I just wanted to leave. I never got what I ordered and this has cemented that I will never order anything from this time hortons ever again. I know you don’t need my business but with the low effort and terrible quality you provide I do believe you will not last long in a community that expects better. If you’re looking to get a cup of coffee and some donuts go to either Vegas donuts or Bella Nonna’s.

I went there to have some coffee while shopping at walmart because they have walmart just across the street and i loved their service they were so organized, clean and quick at the service. Also the coffee taste fresh. I will be stopping here for-sure every time. The shift supervisor veerpal she is so friendly and full of energy, maybe it is a magic for their coffee.

Every time we walked in. And se get very bad result. This time we ordered jelapino begal which was fully burned , please dear be carefull for order. People trust you. And when u gave me other one that is. Not even toasted , i mean seriously?? And no complementary as well?

Manager tried to cut the line with a line up out the door. Horrible customer service, place a dirty and unsanitary. Nobody that works there was putting an effort in, lazy employees with no drive or support from leadership

Queue of 5 people! 2 employees! One is pretending to work, and the other is wiping the same spot with a rag. There’s dirt and trash on and around the tables. You’ve already sunk to the very bottom, Tim Hortons.