Thrifty Car Rental

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Address: 7319 King George Blvd, Surrey, BC V3W 5A8, Canada

Phone: (604) 635-3535

Website

State: British Columbia

County: Greater Vancouver

City: Surrey

Zip Code: V3W 5A8

Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – 3:00 PM
Sunday: 10:00 AM – 2:00 PM

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Reviews

ABSOLUTELY HORRIBLE. I had an absolutely disgraceful experience with this location and had to file a formal complaint with Thrifty Head Office. The young girl (looked about 15 years old) that was working alone could not explain or answer any of my questions about the insurance. She couldn't tell me what would happen if I was involved in a crash - something anyone would like clarification on! 

When I returned the vehicle, I was asked to hand over the keys to a disheveled man who emerged from the back and said he "cleans the cars and the staff had gone home".......  it was still within business hours.  I asked for a receipt and confirmation that I had returned the car and he could not use the computer, had to call the "owner" and the whole process took THIRTY minutes.

I called the next day to complain and the "owner" was sarcastic and rude. She did not seem to care that a very dissatisfied customer was looking for some kind of resolution. She offered me nothing unless I would rent from her again and she could reduce the rate!!

No one would give anyone repeat business after such an appalling experience.

I told her I would report this to head office and she basically hung up on me. 

Completely unprofessional and unacceptable experience.  This location represents Thrifty and Hertz - such a complete lack of professionalism was unbelievable. I will certainly be sharing my horrendous experience with others. DO NOT RENT FROM THIS LOCATION.

 7 years ago (07-02-2018)

Had to wait outside as the location was not opened at the time when it should been.  The vehicle was not ready - DIRTY and tank half empty.  Not a pleasant experience and will not be renting here again.

 7 years ago (07-02-2018)

would gave this place a zero.. Had a reservation set in the summer, called the night before to confirm and they say they have the vehicle on their lot. Next moring comes i go in and they tell me the car isnt avaible anymore cause they gave it out.. the car that i resevered weeks in advance. Ended up getting gutless Accent. Whatever a car is a car. Returned the vehicle, i get my credit card statemt. They overcharged me close to $500 from July until this day (November)havent received the refund.. Everytime i call they say it would be a couple weeks, one lady said she will be get back to me, had to give her a call a week later to remind her again..Would not reccomend this place

 7 years ago (15-11-2017)

Had a good experience at this Thrifty location. Got a 2016 Nissan Altima which was in the category I reserved. The price was as quoted. No complaints.

 7 years ago (25-07-2017)

This is the worse place. Dishonest and very bad service. My credit card was billed and  NEVER rented a car from them. I wish there were zero stars.

 7 years ago (04-11-2017)

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