The Source

Last week we purchased 2 Samsung Tablets. They had some in Penticton so we paid for them and they said they would have them in this week. Today we went in to pick them up and they told us we need the receipt. We did not have it with us and the sales person gave 15 different excuses as to why we could not pick them up without having the receipt. We live some 20 kilometers away and they refused to give them to us. We are seniors and treated like we were criminals. First time in my life that I have ever been treated that way. We are very upset at tge treatment we received and we are cancelling the purchase and will look elsewhere for this product.
8 years ago (26-04-2017)

worst customer service ever. first of, I didn't get my receipt for the item I ordered because of employee error inputting my information into the computer. when I called in, the manager acted as if it was my fault & was completely rude when I just wanted a simple solution and a eta of my order. then, after not receiving any e-mail or phone call that my item came in I just went in store to check as I was at the mall anyways and the employee working rudely asked if I had gotten an e-mail or phone call and when I said I hadn't he continued to tell me that I would when it came in, then I asked if he would just check and he went to the back and said "okay, yeah it's here. I need to see some ID." that was fine, the worst part was when I was totally flustered with the whole situation the employee had the nerve to tell me I didn't need to be like that and that I was the one being rude. I will NOT be returning to this business and nor will anyone I know of due to complete and utter disrespect of customers THAT are the REASON your employees have jobs in the first place. it is definitely not the time of year to be treating people patronizing your business this way.
8 years ago (20-12-2016)

Staff was nice, but used awkward and borderline aggressive sales tactics. I was there for a $3 part, which I was told they dont carry, and promptly offered a "super amazing deal" (his words) on a $350 Samsung tablet with a monthly 3GB data plan?! As I was declining this deal I found the $3 part I was looking for. He then offered me a 40 pack of AA batteries, I declined, and he offered an even better discount on 40 AA batteries... I declined again and he asked if I had a home phone, presumably to offer me some other super amazing deal but I thanked him and left. Next time I'll pay the $2 shipping on the $3 part and get it from Amazon.
8 years ago (21-01-2017)

Twice this week they helped me out when BestBuy was too incompetent. Next time i'll just go straight to The Source
8 years ago (13-05-2017)

Employees are exceptionally nice, and welcoming. They answered every question I had! The limited stock was a pain sometimes, but I can't complain for such a small store. The employees are always willing to order it in for me though!
8 years ago (25-09-2016)