The Home Depot

I ordered a $7,000 item. The charge showed up on my card but Home Depot completely botched the shipping process. For some reason they have not authorized the item to be shipped despite full payment. I tried half a dozen times to contact customer service waiting on hold for almost an hour sometimes. I have been repeatedly told that nobody could help me with why my order and why it has not shipped yet. It's now 2 weeks after ordering and I still have no clue what is going on and I will have to cancel arrangements I made with installers. Unbelievable!
7 years ago (15-12-2017)

The staff down in the lumber section are generally very knowledgeable and helpful. For the rest of the store, I often find myself getting sent on wild goose chases as someone suggests: "Try Aisle 21 or 22"... and the next person says "look in seasonal"... and Seasonal tells me "oh, that's in Aisle 29". After checking Aisle 29 and finding nothing but insulation, I headed out the door for Home Hardware.
7 years ago (07-12-2017)

On two occasions now my friend and I have been helped by Shea. I just want to say I have never met a more pleasant, patient and fun person to assist us in our endless search for things we never found. Thank you Shea! You have made the time following us around very enjoyable.
7 years ago (22-09-2017)

Horrible customer service experience here. No one would help us and when someone did bother to help he sent us away to look for ourselfs. To busy chit chatting with other staff to bother helping.
7 years ago (04-12-2017)

Always a pretty decent experience shopping here. I've had about as many good experiences as I've had bad ones, I never expect too much. Great sales! The hot dog stand out front is amazing, sometimes we stop by just for a hot dog (makes good veggie ones!)
7 years ago (07-09-2017)