Tangerine Moncton Office

Account was locked out and had to call and wait on hold for 3 HOURS for them to finally unlock it. Told them I would be transferring a lot of money out again so DO NOT lock me out again.... lo and behold, I am locked out AGAIN!!!! I wouldn't mind if I could chat with someone or if they picked up the **** phone within 10-20 minutes. But 3 hours!?

I have been a Tangerine client for more than 10 years. I would give their online banking experience a 10/10. Today, I tried to use the Visa Debit client card for in-store grocery shopping for the first time and… it was extremely frustrating, to say the least. I would give this experience a negative score if I could. I went to FreshCo not our usual grocery spot because there was a promotion with the Tangerine card. Because I never use this card, I didn’t remember the PIN. After a few tries, it locked me out, and in the subsequent attempts, the card kept getting declined even before the PIN screen. I naïvely thought calling the customer service line once would solve the problem they reset the PIN, unlock my card, done. Wrong. Call #1: I was on hold for 5 minutes, which seemed like forever when you are in a grocery store with a crying baby and a cashier waiting with all your stuff and a line forming behind you. The agent took my name, address, asked me to put in online PIN, I did, and then radio silence, with some buzzing sound. I kept waiting for her to come back because I didn’t want to be put on hold again. Cashier was helping other people at this point and my things were thawing on the cash register conveyor belt. The baby was fussing. So I hung up to try again. Call #2: I chose the option to reset my card PIN. It was an automated message, instructing me to go to a Scotiabank ABM within 2 hours. With all my groceries ready to be purchased, and with a baby, I didn’t want to leave, come back, and do it all over again if I didn’t have to. Plus, it would not guarantee that my card would be unlocked. Call #3: This time, I picked “lost and stolen debit card” because to me that was the best option for speaking to a real human being. The agent was nice, but gave me wrong instructions. She assured me that I am able to change my card PIN by calling x number, instead of going to an ABM. Call #4: I tried the number the previous agent gave me, and it turned out to be the same number as the general customer service line I had been calling all this time. Another agent told me that there is no way around it and that I have to go to a Scotiabank ABM to change the card PIN. At this point, the cashier had put the meats and dairy back on the shelves to prevent further spoilage. My baby was hungry and upset. So I left the store. I found a Scotiabank, changed my PIN, and called Tangerine again to make sure the card was unlocked. Call #5: I explained my situation and the agent told me that in order to ensure the card is unlocked, I have to GO BACK TO the ABM and withdraw money. I said I don’t want to withdraw any cash right now. She responded, “you can deposit it back”. At this point, my frustration reached a new level. I was in a parking lot, trying to nurse/hold down an active baby-almost-toddler, had just come back from the ABM while holding the baby, and now I have to go back in there with the baby and take money out and put it back in, in order to unlock my card??? You can’t do it on the phone? She opened a complaint file for me, which took more time while I tried to wrangle my child. She then transferred me to her supervisor, Olivia. Olivia convinced me to try the withdraw/deposit trick, said she’ll stay on the line with me the entire time. I went into the bank again. Withdrew $5. Tried to deposit it back in. The $5 bill was rejected 4x. I tried another machine. This machine had faulty touchscreen. The next machine did not have touchscreen problems but still rejected the $5. I withdrew $20. Tried to deposit back the $25. $5 rejected again $20 went through. Olivia: “well, the good news is that your card works.” ……Thanks This ordeal took the entire morning, and I still don’t have my groceries as I type this because the baby fell asleep. It is now 1pm and neither I nor the baby have had lunch. Tangerine agreed to give me $10 for the trouble, but specified it’s because I have a baby and not because of their inefficient process . Tl;dr = I will never use a Tangerine card to make purchases again.

Long time customer of ING and now Tangerine. Got tired of paying monthly fees for a basic checking account. Anytime I’ve dealt with staff on the phone have been pleased. Only time I go to a bank branch of BNS is to access an ATM.

Support is catastrophic, bugs on websites and mobile that do not return error messages. So obviously something is terribly wrong for this bank as it cannot perform its duty. As if the whole bank is closing business. People are nice though.

I wish I had looked at reviews before wasting so much time. I got one card and the chip didn't work after I was instructed to go to a Scotia Bank and put it in the machine. They sent me a new card and it doesn't work. They want me to go to a bank again. I don't think so. I was on the phone for over 1.5 hours. Worst customer service ever. Apparently after I asked for a supervisor they could reset my card. So why couldn't the first 2 agents I talked to do that? I still have to go to a store and insert my card enter my pin before it MAYBE works. I think I'll just close the account. How do they stay in business I wonder?

This is not for the Moncton branch but just the whole phone customer support. Was on hold for 2.5 hours and finally I hung up. Pros are that I was able to use the Google Pixel Hold for Me feature, but didn't expect it to be that long of a wait. Seriously considering closing all my accounts and moving to another online Canadian branch of business. Think Keanu Reeves and The Matrix movies...

Your supervisor Kevin Badge #4204 was extremely rude and belligerent when talking to me on the phone call we had at 9:34pm ending at 10:39pm on June 16, 2021. This was excruciatingly painful to deal with especially after a series of frustrating phone calls regarding the bonus that was deposited to my account. He definitely made the experience increasingly difficult to find a conclusion. He initially set the precedent that we would not talk over each other and let each other finish but by the end of the call he continued to interrupt me and not let me finish my train of thought or sentence. This was by far the worst experience I have ever had with your team.

Horrible etransfer experience. I do not have an account with them, but I received an email transfer from a client who was banking with tangerine. After opening the email on my phone I continued with the steps to accept the money and got stuck. Tangerine makes it a requirement to enter your name, transit number, institution number and account number. Problem is when you click to enter your name it only gives you options to put in numbers if on a phone. I called tangerine to notify them of the issue and to see if there was anything I could do. After explaining to the person on the phone 3 times that I was following the steps on there site. And what the issue was he continued to tell me to talk to my bank because it wasn't there issue. I logged onto a laptop which obviously solved the issue. But then noticed somthing funny when I got the email saying it was accepted and I'd see the money in 5 day. The email states that tangerine will never ask for your account number or personal information. Which I found odd seeing as I was just required to give them my personal information. All and all awful customer service and im left feeling like I just got scammed?

I have been with TD for over 10 years and yet I cannot got better rates then Tangerine advertises. Don't fall for it. Never ever from any company have I ever felt so unneeded, so carelessness of if I was a new member or not at tangerine. I opened an account last week and I am closing it next week. Don't forget to read about the hold policy. Sticking with TD for now I guess

Absolutely garbage bank! Don’t waste you time and money!