RBC Royal Bank

11 people in line and 2 cashiers working to clear the line, but alex ande sat there infront of those 11 people and did paperwork at cashiers window for over 20 minutes or more untill i asked his name then he took his coffe and went in back office, quite the spot this bank. Wow

I am a lifetime customer of RBC with many RBC group products. I went to the RBC Mountain Rd location to withdraw some money. My 3.5 year old daughter I needed to pee. I ask a staff member and they told me no, I threatened to pull my accounts and the staff member finally let me take her. I spoke with the manager and he confirmed customers can no use their bathroom. I personally have a problem with a business that is comfortable making their customers poop themselves. Discussing

I was dumb and locked myself out of my card by entering the pin wrong too many times. There wasn't a long wait, and the employees were all very friendly and upbeat, even after 5pm! Dylan was especially great, excellent customer service!! My only critique was that I didn't know where the line was supposed to start, some signage may be helpful.

Got a letter in the mail from this location. Called RBC and its only robot assistant now that keeps telling me to use online service and is totally useless. Obviously if I could have done things online I would have but there is an issue.

Avoid this branch. Deposited a bank draft of 70k four days ago fromnthe Credit Union. Obviously RBC does not value the CREDIT UNION