Structube

I bought some furniture including a couple of sofas. After a long wait I installed the sofas and it can easily be seen that the back pillows are half full. They don't have enough feathers to stand or to be used properly. Very uncomfortable and annoying. I contacted the customer services by phone and email and my wife visited the store to complain. First, I didn't get any answers to my emails, and I was not able to upload the pictures although they were in the requested format. and second, I was told by phone that the issue with the sofa is wear and tear, I am not able to accept that empty pillows are caused by wear and tear. How can a pillow get less filling from wear and tear? It is a very bad experience to deal with such an awful store. I feel very sorry that I paid two months in advance and finally got carton boxes of defected products without any service nor respect from the store management.
7 years ago (29-12-2017)

I can see that most of the reviews are 1 star. Perhaps with this many complaints about the staff, they would replace them. I found a chair online that I wanted. I went through the entire ordering process only to find out the only option was to pick up in store. I wish this was told before starting the process. I went into the Trainyards location to see the chair. I loved it so came back a second time to purchase two. They only had one in the back storage and one on display. They wouldn't sell me the one on display and sent me to the Merivale location. The Merivale location also only had the display version that they wouldn't sell me. Merivale called Trainyards and said "listen, why cant we sell this this one because they travelled here for it". Trainyards only agreed to sell me "their" display version but I had to drive back to Trainyard and purchase that one. They wouldn't allow the Merivale location to sell theirs. I won't be shopping through this company again unfortunately because they don't seem to have the clients best interest at heart, only what is convenient for them. I'm being offered 5% off the display version which covers the $8 in gas running back and fourth.
7 years ago (29-03-2018)

I visited this store twice, and on both occasions the staff was very unhelpful to the point of rude: when the clerk greets you with "may I help you", and than do all possible slow, unprofessional, disinterested. On top of all, Structube furniture comes from Montreal, and has some weird return policy, quality assurance, and customer service. Their delivery is horrible. The design is beautiful, so if you really need to obtain their furniture, go at least to another store. After initial purchases, we did consider one of their sofas, but I don't think we will bother with our other bigger furniture in Structube. Some smaller things may be all we are prepared for with their service.
7 years ago (21-12-2017)

absolutely the worst experience and worst product you will ever see in your life.... its been a terrible experience dealing with this company. They picked up 2 damaged sofas a month ago and im still calling them everyday to get my money and they refuse to even let you talk to a supervise... they owe me 2348.14$ and at this point i dont to how to get my money back....
7 years ago (06-02-2018)

Rubbish place... incompetent staff and cheap products. Avoid!
7 years ago (20-03-2018)