Stittsville Small Animal Clinic

We have brought our dog in because he has been vomiting and having diarrhea for a few days along with lethargy. Our dog walker told us he ate some deer poop in the dog park, so we thought it could be the reason that he got sick. Our dog is on a special diet (raw diet), and from the moment that was mentioned it became the sole focus of the visit, almost made out that we are irresponsible owners. We were told to get poop samples which would have cost us 200$ and were told won’t even prove anything, and then that it was a food allergy. They were so focused on the fact our dog eats raw food (which he has done for years now) that they didn’t even consider a stomach infection, it was mentioned but passed over because “most likely it’s the food”. Our boy came home and threw up twice that night, we decided we need a second opinion. We were heading to Montreal for the weekend and nearly cancelled our plans until we found that the vet we used to use was open on Good Friday, so we drove to Montreal and got a proper diagnosis and antibiotics for our poor pup and he was almost right as rain the next day. The vet in Montréal didn’t even ask about food or diet! He immediately realized that poop carries all sorts of nasties. It’s no secret that the veterinary practice does not support raw diets but they are so blinded by their prejudice that they ignored what the actual problem was. We didn’t appreciate the service, our dog didn’t even get treatment and we paid $100 for nothing.
1 7 years ago (01-04-2018)

I’ve always had great experience with this clinic and trust them to take care of my dog. Staff are kind, doctors are thorough.
5 7 years ago (05-03-2018)

Worst clinic on the planet. They sent me home with my cat knowing she had a severe respiratory infection; and refused to sell me antibiotics that would save my cat's life. They effectively have sentenced my cat to death because they are bias toward people with special needs. DO NOT go to this clinic. Theu are terrible people looking to rip you off and kill your pets.
1 7 years ago (24-01-2018)

They love animals, their pricing is fair, and their employees are excellent. I realize the push to sell as that's part of the business, which at times can be annoying and seemed forced. I'm okay with saying no...I would give 5 stars if it didn't seem so forced the "Up-Sell". But hey every business does it...so...it is what it is right.
4 7 years ago (18-07-2017)

WARNING !!!!!!!! - We have been taking our dog to this Clinic for many years. My wife recently brought our dog for some regular procedures and The Doctor, was more concerned with UP SELLING, then performing the procedures we had made the appointment for. My wife was so put off from the HIGH PRESSURE SALES APPROACH, she called me crying on the phone. The Clinic ended up not performing all of the procedures we had booked the dog in for. To be fair to the Dr., I called back and asked to have the Dr. return my call, so I could get to the bottom of the issue, to my surprise, I got the same HIGH PRESSURE $ALE$ PITCH. The Dr. did apologize for missing the procedure, and offered to do the procedure at no charge. I asked the Dr. to walk me through everything, she jumped right back into the SALES PITCH. We have since taken our dog to the another local clinic, who performed to original procedure we had booked in for. LADY, you should have been a USED CAR SALESMAN. My advice to you..... Start listening to your customers.......Stop SELLING.
1 8 years ago (04-04-2017)