Carp Road Animal Hospital

We booked Frankie 1 year old French Bulldog to get neutered and have his nare/soft pallet surgery to help him breath. During our consultation, we were greeted by the front desk staff and they were very kind and showed Frankie lots of love and attention. We were assigned to wait in a room very promptly after checking in. Once we were in the examination room, We we're greeted by Dr Grenier. He talked us through the surgery and explained in detail the process of the operation. He also offered options to check for other common issues that are known to the breed and had the receptionist do a break down to show the extra options. Dr Grenier did an excellent job going through the additional options and didn't make us feel forced to add them on like other vets we've been too. When we got our estimate and breakdown of additionals, we decided to get the added options, as we found it was an excellent value. We confirmed the date for the surgery, we were given a list of what to expect and how to help treat the next few days of healing and direction for the pills and antibiotics. The surgery went smoothly and Dr. Grenier did a fantastic job. Frankie's nares look perfect but most importantly, with his soft pallet surgery he can finally breath better. As for the neutering, he did an excellent job...can barely see the stitches and it's healed up very well. We couldn't thank Dr. Grenier and the staff at Carp Animal Hospital enough, and we would highly recommend them. Excellent service, great value, a happy customer and an even happier puppy!

Very good service. They called us each day that our cat was under their care to let us know how she was doing. They are very nice and take the time to explain everything. I highly recommend!

They staff and vet were amazingly kind to myself and my dog. I had switched over from kanata lakes animal clinic because the vet there had no bedside manner interacting with my pup. When I came in to get him treated, he was quite nervous and scared because of the poor treatment at the other place. The vet here was very kind and took time to greet my dog with compassion to help alleviate his nervousness before assessing and treating him. I would highly recommend this clinic to anyone looking for a loving clinic to help care and treat their pets.

My husband and I have 4 beautiful fur babies cats.Carp Road Animal Hospital has been the care giver for our precious babies for several years. Today, I just want to say thank you to all the Veterinarians and the amazing staff for everything they do. They are all run off their feet, yet provide the most attentive care to all pets they see . I am always greeted with a smile and treated with importance. The Pandemic has made their job even more challenging with the new clients they have taken on new adoptions during lockdown and working around Covid restrictions without compromising the quality of service we each receive. From the bottom of my heart, THANK YOU Carp Rd Animal Hospital Staff!! All of you have done an outstanding job in what has been a difficult couple of years for everyone. Grateful and Blessed, Stephanie and Don

The ladies at the front desk are awesome. The doctors we've dealt with are friendly and take time to answer any questions. They treat our dog like a princess. Would recommend these folks to everyone

So disappointed in the level care they provide now that they are "Corporate". They don't have "emergency" appointments available if your pet is truly ill. Had to take my dog to another vet who was compassionate enough to make time for an emergency appointment, when my own vet wouldn't - an appointment 3 days later for a very sick dog is not acceptable. My dog passed away in the arms of a vet who wasn't even her own and Carp Road Animal hospital coudn't have cared less. A vet's primary concern should be the welfare and care of animals, not generating corporate profits - very sad.

Edit; Dr. Stapley and the rest of the team at CRAH are incredible people, helpful and caring to the very end. After undergoing another procedure, Talitha lived a long and happy life. I can't thank the staff here enough for everything along the 3 years we've been attending. Tali loved coming here, and that was astoundingly beautiful. Much love. This is the best vet office in the greater Ottawa area. I've been to every single vet in the city and was disappointed with or even offended by their treatment of my cat. Carp Road Animal Hospital did a 6 tooth extraction on my poor Kitty's mouth and although it was costly it was VERY needed and she is doing incredibly well since the surgery. She was in pain and they extended and gave her an amazing life. I will most definitely be coming back whenever necessary, even though it's a distance from me, and is a slight bit more expensive, it is WELL WORTH overcoming any challenge to attend this vet over any other. THANK YOU CARP ROAD ANIMAL HOSPITAL!

Another money grabber as usual. They started off on the right foot last year when I had to move my pets from the horrible overcharging practices from VCA monopoly hospitals just to find out this were bought by them and following the same habits! So, my dog is on a life permanent prescription for an eyes ointment and, surprise surprise, we got his prescription for no charge for the 1st time when he was checked by Dr. C Oliarnyk but when I asked for a refill a month later they told us we need now to pay for a "dispensal fee" every time he gets the prescription for the medicine atop the price of it so "this can be reviewed and approved" IT WAS ALREADY APPROVED FROM THE MOMENT HE GOT DIAGNOSED WITH GLAUCOMA BY THE VETERINARIAN AND WAS TOLD CLEARLY HE IS TO BE ON THIS PERMANENTLY, WHAT IS THERE TO REVIEWED/APPROVED BY ANYONE? The hospital wouldn't have this medicine and we are forced to get this somewhere else for him. Im not asking to fax the prescription, or submit this to another hospital/pharmacy as that would obviously mean an administrative fee, but simply to hand me the prescription paper so I can go myself to search for the drops. However, they said they will still charge this regardless. Honestly, Im not recommending this hospital to no one and looking to have my furry children somewhere else.

My kitty came here for the very rare Radioactive Iodine treatment for Hyperthyroidism. It's very worth the high cost! Thankfully my kitty's treatment went very well and she is on the road to recovery! Thanks to the team for saving my kitty's life!! Many Thanks from Baby and her momma!

Been a client for 20 years, since Mark was treating animals himself. Tried to schedule an appointment for overdue shots so we could board our dog while away. I couldn't get an appointment for over 2 months, even for a shingle shot that a Tech could give. They seem to have more clients than Vets and availability. When I mentioned that I'd have to bring him somewhere else they said they'd transfer my file. Their customer service has slipped.