Spotless Auto Sales

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Address: 939 Dundas St W, Whitby, ON L1N 2N8, Canada

Phone: (905) 665-8881

Website

State: Ontario

County: Durham Regional Municipality

City: Whitby

Zip Code: L1N 2N8

Opening Hours

Monday: 9:30 AM – 8:00 PM
Tuesday: 9:30 AM – 8:00 PM
Wednesday: 9:30 AM – 8:00 PM
Thursday: 9:30 AM – 8:00 PM
Friday: 9:30 AM – 8:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: 11:00 AM – 4:00 PM

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Reviews

Spotless Auto Whitby – Blown Engine on Day 67

Picked up the car on Dec 16, 2017

On Day 4 of having it – Retuned to Spotless for the following issues: Engine light (timing chains - P0008), alignment issue and radiator issue. 

No charge for repairs.  The engine light would come on several times a week. I was told by “Spotless” that I’d have to wait 6-8 weeks for the repair. 

Day 18 - Retuned to Spotless for the following issues:  Rack and pinion leaking. No charge for the repair.  Covered under vehicle safety. 

Day 33 – Retuned to Spotless for the following issues:  The performance, driveability and safety of the car gave me concern.  Took it to Spotless to have them (Dave) test-drive it.  Was told it drove fine.  

Day 35 - Retuned to Spotless for the following issues:  Radiator was leaking. Thought it should have been covered under the vehicle “Safety”.  I paid $380 to repair/replace.

Day 54 - Picked up the car after the timing chains were replaced.  It was sent to a garage (Roy Nichols) that we did not authorize to do the repairs.  It was to go to Nurse Chevrolet.  Total bill was about $400, which covered a tune-up and the timing chains.  Timing chains were under warranty.  

Day 59 - Car was running worse than before the timing chain replacement. Took it to my mechanic for repair.  A coil pack and spark plug was replaced ($500 paid). 

Day 67 –After the timing chains were done, the performance and driveability seemed to be degrading rapidly.  As I was on the highway going to my mechanic to check the issue(s) with the car, the engine blew right on the 401.  From Day, the car never seemed to run right.

Day 93 - Picked up the car with the new (used) engine installed by a mechanic. The job was partially covered under warranty, but I still paid over $3100 out of my own pocket.  The replacement engine ran smooth, with no hesitation, no sluggish response or poor performance.  It drove like a different car. 

Considering we've only had the car for just 2-months (67 days) when the engine blew, we asked "Spotless" if they would assist us with paying for the replacement engine (or labor costs).  We were told NO. 

Between the day I picked up the car (Dec 16, 2017) to the day I got the car back for the engine replacement (Mar 16, 2018) I drove it 40 of the 93 days. The rest of the time the car was either in the "shop", or parked for it was unsafe to drive or not driveable at all.

 7 years ago (01-04-2018)

I know nothing about buying cars, and they made the experience an enjoyable one.  Its rare to find a company that not only does everything auto so you feel like you are in safe and knowledgeable hands, but they also keep in contact with you throughout the process!  Thank you Spotless auto family and team! I love my new malibu

 7 years ago (27-11-2017)

I have had a wonderful experience buying and driving my Hyundai Accent. Shelby was wonderful and was very helpful to helping me find a car that was the right fit. Overall, they offered a great deal and I have had no problems so far.

 7 years ago (21-12-2017)

Purchased a 2009 Ford Escape. Excellent service. Was able to negotiate through the deal. Went above and beyond to meet my requests.

 7 years ago (14-09-2017)

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