Sobeys Urban Fresh Balliol

The produce isn't always of good quality and the price points aren't attractive but the worst aspect is the customer service. My partner and I used to shop here regularly, purely because it is the closest grocery store to our home, however we have not visited the store for weeks and will never return after our last experience here. When we were using the self-service check-out we had to cancel an item. We followed the instructions on screen and let the attendant know we were swapping one of our products. After that however, the machine started malfunctioning and every time we scanned a new item it would stall and tell us to put the last item in the bag. The assistant was very rude and asked us loudly, in an accusatory tone, in front of a busy line - up if we put our items in the bag. Then she came over to us, grabbed the product I was scanning out of my hand and scanned it herself, she also read out what we had scanned but didn't check our bag. Then she said loudly, but not looking at either of us, "it would work if you stopped cancelling things" before walking off. For the rest of the transaction she stood at the main screen staring directly into my eyes with her arms crossed and not saying anything. After leaving the store my partner told me that when he was returning the product we cancelled he heard her say "what are these guys f***ing doing?" and he saw her call someone to come stand at the other side of the checkout and gestured to that person to watch us. My partner decided not to tell me at the time for fear that I'd be too embarrassed. Obviously anyone can be a thief and businesses need to be aware of that but if there is reason to believe that something untoward is happening then it is very easy to follow certain steps to check. For example, the attendant could have checked our bag when she was checking the scanned products. If this situation was completely unique I would have made a serious complaint and may have continued shopping there but actually it was just the worst example of the general lack of good customer service I have experienced here. There are a couple of staff members who have been lovely, but they are the exceptions. I am not only embarrassed and angry by this experience but I'm also tired of this kind of attitude being permitted in the workplace. I come from a retail and service background and I know the challenges assistants face - but I also know that there is no excuse for such terrible attitudes. I will never, for any reason, step foot in this store again.
7 years ago (15-04-2018)

My go-to grocery store. It's not very large so the selection is a bit limited but the lines are usually pretty small. They have good choices at the deli/food counter too.
7 years ago (06-04-2018)

Great location for the only supermarket anywhere near Davisville. This place has a great selection of product, but it seriously needs to expand! The volume of customers is just too great for such a small place. There are more and more new buildings around, and an incredible amount of people live in the area.
7 years ago (31-01-2018)

I pick up groceries here on my way home from work. Prices are generally reasonable, selection is orderly and fairly good for a smaller grocery store. Cashiers are helpful and quick.
7 years ago (13-01-2018)

Very good service plus very nice staffs and very helpful that's FACTS price not bad now.
7 years ago (07-02-2018)