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Secure Self Storage

  1. Toronto
  2. Toronto Storage

Reviews, get directions and information for Secure Self Storage

Secure Self Storage
"Welcome to Access Storage - Toronto Dufferin, we are conveniently located at 4590 Dufferin St. We provide safe and convenient storage solutions in Toronto Dufferin and across Canada. In addition to moving and packing supplies, we offer safe and secure Toronto Dufferin heated storage units, drive up storage, and auto storage solutions. At Access Storage, we believe in the importance of supporting the local community, and enthusiastically sponsor various organizations and charities.Shop Canadian. Store Canadian."
Address: 4590 Dufferin Street, North York, ON M3H 5S5, Canada
Phone: (647) 560-3985
State: Ontario
County: Toronto Division
City: Toronto
Zip Code: M3H 5S5


Opening Hours

Monday: 9:00 AM – 7:00 PM
Tuesday: 9:00 AM – 7:00 PM
Wednesday: 9:00 AM – 7:00 PM
Thursday: 9:00 AM – 7:00 PM
Friday: 9:00 AM – 7:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 3:00 PM

Update Info

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Reviews
EDIT: Secure Self Storage has since been bought out by ACCESS STORAGE mid 2022. My new rating is now 2-3 STARS for the following reasons: The service has deteriorated drastically and the free truck is NO longer available. New staff doesn’t answer phones or emails maybe if you’re a new customer they’ll respond faster. I don’t know why bc when I show up in person several times there was 2-3 people in the office and I had to drive from outside the GTA just to speak to them which is ridiculous. I asked them why they don’t answer the phones and they say its because they are short staffed they are not. In the past, there was only 1 person in the office, Kamaran, the office manager, so this doesn’t make sense, no excuses, which btw he is still there he always provided an amazing service but something has changed since company has been bought out. The regional manager was also on site when I came in. Make sure you find out their office hours and new access hours to the site before renting as it’s been changed; no longer 24 hrs access. I think last access is 10pm but don’t quote me exact time. Other than these issues, the site is great. Too bad about the new changes because it no longer meets my needs and unfortunately it’s not as great anymore. The bonus was the free truck during move-in which is a shame they got rid of it. Shop around. There are many facilities all over GTA Uhaul in St Catharines actually had cheaper 10x10 units if available so maybe same in GTA but there are other facilities that I have since noticed. I have been at this location for approx. 2 years. FORMER REVIEW: I originally gave a 5 STAR RATING for Self Secure Storage before bought out by above. Clean, safe facility. Kamaran is very friendly and was responsive on a Sunday during an emergency I had. I have had a unit more than a year here. My original contact was Saba in first year and she was also friendly and helpful. So, they have very nice staff. There are 2 point of entries, loading bay at back and side entry into facility. Trolleys available for use. Prices are fair and cheapest around I found. Lots of units. No air conditioning or heating but you don’t need it. Its a concrete building and it’s cool enough in summer and not too cold in winter. There is a free moving truck which is available to use when you rent a unit. Also when I first moved in if you commit to so many months I got a free month which was nice. Rent does go up per market price annually so ask about this. I’m happy with location and facility!
Long time customer met Regional Manager Amer Nalim. He was very nice and kind gave me excellent customer service. Took care of all my requirements and made me feel like I’m so special. Thank you Access Storage for keeping my items safe all these years..
As a long time storage unit renter, there have been exactly ZERO problems with *Access Storage* or Self Storage before it. That alone is great….But the main reason I’m leaving this comment is to sing the praises of the person in charge of operations, and that is Kumaran. He simply makes it all so pleasurable right from the get-go. He is both a business person and a gentleman; two qualities rarely seen simultaneously. Not only have all of MY dealings been easy and smooth, but I have been present when he was dealing with other customers, either in person or on the phone, and I found him to be consistently amazing, polite, and genuine. He goes above and beyond the call of duty and will go to the ends of the earth to ensure that every customer experience is the best one possible. He speaks to everyone with the utmost respect, explains in simple, yet effective detail all one needs to know about the company and how it operates, and tries his absolute hardest to come up with solutions to any questions/problems/issues. The man is an asset to the industry, and any place of business should consider themselves lucky to have him.
I needed urgent storage had great experience getting what i needed. They followed up with via phone almost immediately and i received confirmation emails right after the phonecall. Everything was clear and smooth. Many thanks for Kumaran for his excellent service.
Kumaran at Access Storage Dufferin was a big help in managing my storage unit and assisting in finding the best accommodations that can adapt to my needs! The facilities are well kept and secure, leaving me comfortable to trust Access Storage with my property.
They recently changed their hours of access from 6AM to 10PM at night. It can be a bit frustrating if your work in late into night. For instance I do home Staging and I require access to my storage late into the night for photoshoot in the AM, so the new time restriction puts a damper into my work schedule. They have new moving karts now which is nice. It can be awfully quiet and dark with auto light sensors so bring a friend at night.
I called and got helped by someone named Kumran. He is one of the best customer service representative i've ever spoken to in my life. Respectful, helpful, great articulation and amazing attitude. I suppose i'm very impressed with him because the average customer service rep now a days is horrible. Give that man a raise or i will... haha
I originally rated this facility 5 stars but that was under the old ownership. The new ownership took over in or around July and refuses to acknowledge that I'm owed a referral fee. I have emailed numerous times after speaking with the manager verbally. My followup emails are being ignored. I think waiting 3 months for a resolution with no response is sufficient and so, as promised, I am updating my review to reflect the poor service and attitude. Don't waste your time with a company that doesn't keep their word. There are cheaper facilities down the street. Storage units are abundant in the area. Shop around for one that wants to retain your business.
Kumaran was the officer on the front desk. An excellent personality. Very kind and gentle. Very courteous to the customer. I am very impressed the way he helped me with the situation I was in. I will recommend access storage Dufferin facility to many of my friends just bcos of the helpfulness nature of Kumaran. Once again thank you very much.
One of the beat storage, so professional staffs, they have reasonable price with spacious rooms and amazing promotions, I had a really good experience with them
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Secure Self Storage map

Directions to Secure Self Storage with public transportation

Dufferin St / Finch AV 110 meters
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Dufferin St at Finch Ave West North Side 110 meters
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329
Dufferin St / Finch AV 140 meters
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Dufferin St at Finch Ave West 140 meters
105
329
Finch Ave West at Dufferin St 180 meters
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36
939

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