Royal City Fine Cars

BEWARE - AFTERMARKET LOTS THAT SAFETY THEIR OWN VEHICLES Bought a car from Royal City Fine Cars in May of 2021.  My car had been written off a week before after someone backed into me so I was a bit rushed to buy.  Hadn't bought from an aftermarket used car lot since I was a kid.  Some bad experiences made me wary but Royal City is or appears to be a high end lot.  They had a car very similar to the one I had just lost to write off. All seemed pretty legit so I bought from them.  Royal City gives a basic 3 month warranty.  Not long after I had the car I noticed one of my key fobs wasn't working well.  Contacted Oliver who I had dealt with.  He first resisted.  Said it was fine but it had never worked right.  Fobs aren't cheap and after their tech agreed it was faulty they paid half of the $400 to cover it.  I wasn't too pleased about that cost but am a good sport and when asked by Oliver I wrote a 5 star Google review about my experience.  Unfortunately I now have a new experience with Royal City Fine Cars that will cancel my great review with exclamation points!!!! I'm not a commuter, live 2 kilometers from work and haven't driven much anyways because of Covid.  The car I purchased, 2015 Acura TLX had low kms, 81142.  This of course attracted me.  Car was sharp and appeared to be well looked after.  Six months after owning the car it was 86770kms.  I've only put on approx 5500kms.  All fair weather driving.  I had noticed the last couple months that the brakes seemed a little off.  Again, not doing much driving and assumed it might be pads or something minor so decided to wait until I put my winter tires to have that looked at.  Pretty surprised when I took the car to Waterloo Honda where I've gone for years to have them tell me the front and back pads needed to be replaced and the rotors were heavily grooved, rusty and corroded, too far gone to even be machined and also needed to be replaced.  Pretty obvious to Honda tech that the shape of brakes, age of the car and mileage, pads were original to the car.  Also no chance with the light mileage I put on the car that I did that much wear and tear! Front rotors and pads: $582.69, Rear rotors and pads $651.04, before taxes. I contacted Oliver with this information.  Pics and receipt included.  I found it hard to believe the car passed the brakes section of a Standards Safety Certificate?  Royal City has their own service team and does their own safeties?  Safety signed by Hugh Hill who according to the Royal City Fine Cars website is their service manager.  This was Oliver's reaction when I contacted him: Hi Dan thanks for bringing this to my attention, I am very sorry you had to experience this. I am not sure how this could have happened as when I pulled the file this morning from our first inspection when we received the vehicle, our shop had recorded the brake pad life as 6mm all the way around for both front and back brakes, which shows a fair amount of life left considering 1.6mm is needed to pass safety in Ontario. Once again I am very sorry this happened to you. You're a great guy and I can understand your frustration; thank you for letting me know. However at the end of the day, I do have trust in our mechanics workmanship. After receiving that reply I contacted my Honda service people again.  Even if pads were 6mm as Oliver claimed they would wear out quickly being on rotors that were well beyond their lifespan!  You would not see a Honda, Acura or any decent dealership overlooking such a huge thing when performing a safety on a vehicle they are selling or not making things right if somehow it was missed and then brought to their attention afterwards?  As I said, the first time I have dealt with an aftermarket lot in many years and will be the last.  Reply from Honda: Hi Dan This is right out of the safety book if it helps Disc brake system components reject if the contact pattern of the pad on the solid rotor material is less than 75%.The pad condition is rejected if it is abnormally worn. Thank you Izabela Koleff Service Advisor

I don’t know where to begin but I recently purchased my Charger SRT Hellcat from here; the way the dealership staff and owners treated me was better than family. Speaking only over the phone we established a great relationship and trust. Sam and his team made the deal possible without any hassles, allowed me to pick my choice of inspector, drove there at their own expense etc. There is so much more to write but I am restricted by words; I just want to thank Royal city, Sam, Oliver, Sharma, the service manager and they have earned a client forever. Looking forward to purchasing many more cars from you guys!

My father in law who is a car collector bought a convertible Corvette 1965 at Royal City Fine Cars. Really satisfied about the customer service experience ! They easily arranged the delivery in Quebec at our place.

Great, very friendly people and are very notable about what you think and want, Sharma is great and, Sam is also great. A great place to do business!!! I just bought a Harley Davidson CVO, Thanks to all for a very happy deal.

Sharma and his team are always my go to for high end automobiles. He has always gone above and beyond to facilitate great deals and stands behind all his vehicles. Will continue to do business with Royal City Fine cars and would definitely recommend them to anyone looking for quality vehicles at fair prices.

Over the last 10 years my wife and I have had several excellent experiences with this company, and never once had an issue. This is rare for any automotive retailer. The sons are as kind and honest as their father. We’ll continue to buy and sell through them.

We use the garage here. Hughie has always looked after us. He doesn't try to push parts you don't need. Very personable that I trust to look after my vehicle. If something is not under warranty I always bring it here.

Sam was such an honest and professional person to work with. He made everything quick and easy for our family and went above and beyond to assist us. We went to several dealerships all around the GTA, looking for endlessly for an Odyssey and it was only until we visited Royal City Fine Cars did we find exactly what we were looking for. Everything was made smooth and easy for us. This was absolutely the best experience we've ever had with buying a car!

Dealt with Oliver, he was very professional made my experience very smooth. I will be dealing with Royal City Fine Cars for years to come!

Awesome service. Sam was fantastic. We went in to look at cars for our son he was very helpful in all our decisions and very patient. So glad to support this family owned business. Our son is so excited to pick up his new car next week. Thanks Sam