Rob's No Frills

I think this store is not well managed, nor can it serve the grocery demand in this location.nnI have never seen more than two counters opened and several times I have heard women at the counter complaining that their replacement hasn't come and so they are made to stretch their shifts; and you can feel that frustration in their behaviour.nnShoppers are frustrated because you have to wait for 10-15 minutes even during off peak hours even if you have to buy just one item. On weekday evenings like this one, I generally spent 25-35 minutes in the queue.nnEither this store change management or the residents in this area get Freshco or foodbasics in the neighbourhood.

The customer service was amazing today. I was looking for ricotta cheese and this young man ran all the way to the dairy isle to get it for me.nI didn't even remember to ask his name.nBut he knows who he is. I don't normally go to this store but honestly this employee who was stocking the shelves needs to be rewarded. Best customer service. I was in the line up and he ran all the way and give it the me. The girl at the cashier was super pleasant too. Keep it up guys.

The products are good and people are helpful. You might be thinking why one star then ? I came at 8pm in the evening and there were 3 cashiers working but the lines were all the way till end of each aisle! They need to recruit more people, i am waiting to get me items scanned for 40 minutes and still might have to wait at least 20 minutes more!

This NoFrills is small and tidy in the very densely populated neighborhood. Hope they improve their inventory stocking and shelfing in a bit more organized way. Their empty self, along with unorganized display, makes it harder to find stuff. Their little efforts and oversight could make a real difference with shopping experience for neighborhood shoppers, who depend on this shop for their grocery.

Shopping here means, you have to wait in a line of 12 to 15 people. They don't even call other cashiers for help until and unless some frustrated customer ask to do so. Nothing is restocked and poor staff management.