Rob's No Frills

Overcharged $1.30 ×2..$379 for a $249 loaf of bread, asked for a refund on the $2.60 overpayment, store manager refused ,gave a super lame excuse..basically I was told to take a hike

I think this store is not well managed, nor can it serve the grocery demand in this location.nnI have never seen more than two counters opened and several times I have heard women at the counter complaining that their replacement hasn't come and so they are made to stretch their shifts; and you can feel that frustration in their behaviour.nnShoppers are frustrated because you have to wait for 10-15 minutes even during off peak hours even if you have to buy just one item. On weekday evenings like this one, I generally spent 25-35 minutes in the queue.nnEither this store change management or the residents in this area get Freshco or foodbasics in the neighbourhood.

I have been coming here for about 7 years. When this No Frills started selling the 18.9 L water, It was great, in that I used those regularly. Back in 2021 Primo, revised their 18.9L refund policy for empty bottle returns and as such all corporate banner stores that sell PC, Canadian Springs and Primo water, would Now be issuing a ticket which can be used for a future purchase at 5.99 instead of $15.99 . Employees at this store were so confused as to what to do when I asked for the refund ticket, or had a ticket and tried to purchase water. . Some honoured it, while others claimed to never hearing of it. I spoke to several people claiming to be a “manager” of some sort but no one knows for certain. I called the store to speak to the owner Nadia as instructed by a store employee to try snd get this cleared . When I called to speak to the Owner, someone else claiming to be the “ Front end manager” said they don’t give out or accept tickets, only the bottle. I asked for a callback to which the person took my info , but have not received a call back to date. Every other Ontario region banner store that sells PC distilled water that I have gone to has honoured this, except this one. So even though they are walking distance, they don’t seem to care, so I will make the half hour drive to RCSS to get the items I need. Still Hoping to get a call back from someone at the store, however at this point i will not expect to receive it.

This NoFrills is small and tidy in the very densely populated neighborhood. Hope they improve their inventory stocking and shelfing in a bit more organized way. Their empty self, along with unorganized display, makes it harder to find stuff. Their little efforts and oversight could make a real difference with shopping experience for neighborhood shoppers, who depend on this shop for their grocery.

The customer service was amazing today. I was looking for ricotta cheese and this young man ran all the way to the dairy isle to get it for me.nI didn't even remember to ask his name.nBut he knows who he is. I don't normally go to this store but honestly this employee who was stocking the shelves needs to be rewarded. Best customer service. I was in the line up and he ran all the way and give it the me. The girl at the cashier was super pleasant too. Keep it up guys.