Redbike

Very happy with the service a received for my trail and DH bike. The help I had buying a new helmet, pedals, & shoes was great, no pressure. I'll be back! (Schwarzenegger voice)
7 years ago (30-04-2018)

It seems that the employees here care more about making sure I get what I need rather than making the store a profit. Been there a few times now and I always leave feeling pleasant!
7 years ago (06-02-2018)

It has bikes, parts, accessories, and a repair shop. The staff are polite, knowledgeable cyclists. Exactly what you need.
7 years ago (09-03-2018)

Excellent shop with a great, knowledgeable crew of folks. The quality of service and expertise they offer to the community is immeasurable.
7 years ago (16-02-2018)

I am a lifetime cyclist and consider myself knowledgeable with the larger Edmonton shops. I have rarely visited Redbike (because my cycling needs were being met elsewhere) but I believe Redbike probably prides itself on being a boutique shop where discerning cyclists shop. I think Redbike carries high quality products in a well laid out environment. However, the service requires a lot of work. I went in to pump up my tires and a staff member showed me to the pump and basically implied I could help myself. That was good but I had trouble fitting the pump to the valve as I was unfamiliar with the pump. I asked if there was anything I needed to do with the pump to properly fit it but it was clear he was unwilling to assist. He showed a level of indifference which was surprising. I'm not sure why I had this poor experience, I suppose it could be anything from the fact that I wasn't buying anything to my jersey was affiliated with another shop to him having a bad day. In any case, it's unfortunate that an otherwise good bike shop is ruined by a staff member who is unprofessional, has no business savvy and lacks customer service.
7 years ago (09-08-2017)