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RBC Royal Bank

  1. Stoney Creek
  2. Hamilton Division Bank

Reviews, get directions and information for RBC Royal Bank

"We have the largest network of branches and ATMs in Canada so you'll always have quick and convenient access when you need it.Many of our branches have Saturday or evening hours for your banking convenience. Need to deposit cash or cheques after hours? Night Deposit Services are available at most branches. Looking for a Loan, Mortgage or Investment advice? Book an appointment at a branch to get started."
Address: 1282 Hamilton Regional Rd 8, Stoney Creek, ON L8E 5R1, Canada
Phone: (905) 643-4116
State: Ontario
County: Hamilton Division
City: Stoney Creek
Zip Code: L8E 5R1


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Reviews
I came in to close an account, the guy who helped me was very kind, personable, and professional. I didn’t get his name but his name tag said Booking Advisor, he was wearing a brown plaid dress shirt. His genuine personality made me feel seen! His great customer service m has me considering coming back to RBC down the road!
I go here weekly to do deposits for my work. The tellers are always so friendly. Excellent customer service. If lines start getting long, they always have someone come out and try to help. Customers are their first priority and I can appreciate that.
This branch is very unprofessional and the tellers there are very unhelpful. I needed a cheque certified for my business, and the tellers refused to do it claiming the client that issued the cheque needed to be there. I know that's false because I have done this before at other RBC branches. The manager was very short tempered and quick to raise her voice, claiming that its against policy for third parties to certify cheques. I believe they did not want to do the extra work at the end of the day, and that's why they turned me down. The next day I went to a different RBC branch that helped me do the very same thing that this branch said is against RBC policy. I asked them if this was against policy, which they confirmed its not.
I always went there.The tellers are always so friendly. Excellent customer service. If lines start getting long, they always have someone come out and try to help. Yesterday I went there and the teller her name Rawand was so friendly and helped .Thank you so much you are the best. Ghada Yasin
Worst bank ever. If you are trying to make it a quick visit, think again. Lack of staff and overwhelming line ups. No one seems to even care. If another branch is within half an hour from you, it is worth your drive to save time.
ALWAYS a problem at this branch. First you get to wait about a half hour to an hour. Then you have a 50/50 chance of getting someone new who can't finish your transaction or complete your inquiry, which adds another 15 minutes or so. The bank would prefer you use the ATM, but for some reason at least one if not two of the machines are not working... so you can wait in that line too. How does a multi-billion company have this many problems? The staff here are not the issue, they're nice, but everything else from the computer systems to the ATMs always requires an apology.
Amazing Management! At first we thought we were just welcomed by one of the team member who is very polite, solution oriented, prompt and wise but shortly after we realized that she was the manager. So happy to see this young well educated talent is leading the team.
The bank has moved from productive young employees to a very, very slow motion mature people, I have been client since 2017, and it is getting worse and worse, maximum 2 cashiers working and more than 20 minutes per transaction, totally unacceptable. What a Shame from the efficient and friendly service they used to provide.
In this branch I had a very good experience. They are a very nice and proficinal people. They are looking to give all the necessary advices that help you improve your banking matters, also make your business day easy as they can. A espical thanks to Ashli, she is nice peron and looking forward to help the clints and make thier day easy.
I come to this location once every few weeks for standard withdrawals, payments, etc. Each time I am given a warm welcome and given outstanding service and help! I've yet to have a negative experience and doubt I'll have one soon!
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