FirstOntario Credit Union

I've been a member here for several years and have always been well taken care of. Great personal as well as business services.
8 years ago (25-03-2017)

Today at 3:30p.m. I went to your bank to pay two bills. Upon arrival, there were two tellers open. There were 4 people in front of me. Three bank employees (including the one teller) were all waiting on a little old lady at one of the wickets. The line grew larger by the minute. Eventually the 2nd teller became available (kind of) because when the next person in line went to the wicket the teller announced her computer had gone down and she was now NOT available to help anyone. After 15 minutes, I was still waiting in line and three people behind me eventually left - very unhappy and certainly dissatisfied with the lack of customer service we were being given. Eventually I too left, not having paid my bills and after voicing my concern with someone who "appeared" to be the bank manager, who by the way did nothing to help or rectify the situation despite being aware of the line up of people. Needless to say, I am a very unhappy and am considering taking my business elsewhere! One very DISGRUNTLED customer!
9 years ago (05-04-2016)

Went to setup an account and was told I needed an appointment which wasnt available for over a week. Went to a different branch and got in within minutes.
8 years ago (02-11-2016)

Rude customer service ever went in the nothing but rude o me n I'm a member of their bank n was nothing but rude I'm thinking of switching banks
9 years ago (01-03-2016)