RBC Royal Bank

I don't know what happened to RBC. It used to be a pleasure to do things with them, both personal or business related. Now it is just troubles most of the time. They are making a mistake following a mistake, and no one is responsible for that, and you don't get any compensation for all the time you lose because of that (oh yes, they will say "we are sorry") . Their customer service representative can provide you totally wrong information, and next time you call about it, you will here "I don't know why he/she told you this, but this is wrong", and then they can give you another information that may turn out to be wrong as well. I just don't trust them any more. They can book an appointment on the day when the bank is closed! Or they would book an appointment for you and then when you come, there is apparently no appointment in their system! It just got so ridiculous, that we simply decided to move from RBC to another bank.
9 years ago (19-11-2017)

Very knowledgeable staff. At most times lineups are not too long. Good customer service.
9 years ago (12-07-2017)

worst banking experience that I have ever had would not return if I could help it.
9 years ago (29-09-2017)

Worst bank experience I've had in years. Waited 45minutes just to be denied of my own money and the money that I was approved for. Branch manager was extremely rude and did not care for good customer service at all, I actually never encountered such behaviour from a manager before. To make my long story short, I was declined my own money and to think that I deposited a bank draft that was released by another manager at another RBC branch. Olimpia Malsegna - Manager Client Care does not know what it means to be a manager of client care. She probably got the position due to seniority not because she has what it takes to look after clients and make sure that her customer service is up to standards. Olimpia needs to be sent back to customer service training so she could understand what it means, that way nobody else could experience the humiliation she has put me through today.
10 years ago (01-04-2016)

Very good branch! Friendly staff, not too bad lineups, advisors are give you real advice not just try to sell you product! Highly recommended this branch.
11 years ago (27-02-2016)