Providence Health Plans - Beaverton

Have had Providence plans for more than 10 years and been very happy with them. Have had good experiences with customer service most of the time.
7 years ago (20-02-2018)

This has been the worst experience that i have evwr had in my life. Its hard to make a appointment and when i did get in the clinic they gave me the wrong patient information and then gpt mad they made a mistake. I just dont understand, and i pay a loy for insurance every month.
7 years ago (19-02-2018)

Worst customer experience ever. It's Friday night at 5:30 and my daughter has seriously injured her shoulder in a basketball game. She needs an x-ray. Where do I go? I'm searching the internet for a Providence urgent care with x-ray capabilities. I find several that state they don't have an x-ray machine, but none that do. The customer service line is closed. The 24-hour medical advice nurse has no idea where to tell me to go. So, we spend 4 miserable hours at the ER, and then get a bill for $1200. Recently I learned that there is a Providence urgent care in Tigard with an x-ray, open until 7pm. We could have gone there and saved hundreds of dollars, but how would I have ever known? How does someone get this information when it's after hours and an emergency and the Providence website is AWFUL? The billing department said they could knock $100 off our bill, and that's it. The absolute worst.
7 years ago (08-02-2018)

The worst insurance company I have ever dealt with. I can't believe they have the audacity to call themselves Health "Care". They do not CARE. They dropped me for a $10 accidental underpayment and only reinstated me when the state of Oregon got involved on my behalf. They don't pay for anything - just one of the WORST experiences of my life in terms of so-called health CARE. Never again.
7 years ago (01-02-2018)

Providence canceled my health insurance with NO NOTICE because my premium was short by $20 (which somehow happened thanks to their terrible online bill pay platform) and when I called everybody was very rude, apathetic and not helpful and insisted that I got a delinquency notice by mail that I NEVER RECEIVED. Do not by any means do any business with this company they are dishonest and unwilling to do anything to help their customer.
7 years ago (05-12-2017)