Prestige Harbourfront Resort Salmon Arm

I find a true testament to a business is how they handle things when a mistake is made. When we checked in we were given a room different to what I had called to request, and subsequently confirm… twice. When brought to the attention of the front desk staff, they immediately had me explain what we needed and I provided the why and they worked diligently for a solution. They were professional, kind, and respectful, and came up with a creative solution. The rooms are very clean, and comfortable, and the amenities are great, but it was the two front desk staff that will have me coming back. And recommending to other people. Pay those two front desk people whatever you need to in order to retain them. They are the front line of your hotel and did a superb job.nnThe parking lot is a bit of an issue, so my suggestion would be to tell people about the neighbouring parking lot at check in to save us from the endless circle waiting for someone to leave when returning in the evening.

Nice location right on the lake. Room was clean and modern. The little cafe in the lobby was quite good for breakfast. One annoyance: There was some kind of kid's hockey event going on there. Parking lot was jammed and we had to park three blocks away. Then there was the flocks of noisy kids running around. I'm sure this isn't typical. But, the gym was amazing!! Best equipped gym I've ever seen in a hotel!

This hotel is beautiful. Our room was spacious and comfortable. I love how dog friendly they were. They had a dog bed and bowls ready to go in our room when we checked in. The only issues we encountered were with the restaurant and cafe in the hotel. Don Cherry's had run out of several food items on their menu on a Saturday night, which was disappointing and the Underpass Cafe was only staffed by one person. It took over 20 minutes to get a couple coffees and a croissant and they had also run out of several food items. Overall though it was enjoyable and we would stay there again.

The room was spacious with a beautiful lake view. Staff was friendly and courteous. A great place to spend a weekend. The restaurant is nice with good food. My only complaint would be the long waits for the elevator as they only have one and seemed most of the guests were on the 4th floor.

Great experience here. Took a “momcation” and had the night to myself. Super comfortable, wonderful view, kind staff and super close to downtown amenities. Restaurants, movies, candy store, liquor store etc all within walking distance. Highly recommend this hotel over the other ones in town.