Poppy Barley

In response to another person's review, it was stated that Poppy Barley has "evolved" from a custom made footwear experience. What a shame. I bought a pair of tall boots about 5 years ago and loved them from the moment I first put them on. I was very much waiting for the day I could order another pair in black. Recently I ordered a pair and was very surprised to have only 2 measurements taken, not at all like my first experience. It was explained to me that the boots are now made according to an algorithm. The boots did not fit so I reordered another style and these did not fit either. At the price of these boots I was not willing to just settle especially knowing how well my first pair of boots fit , looked and have worn. Unfortunately, Poppy Barley has simply become another high end retail store and if you can afford their prices, go for it. If you are looking for a pair of boots because you have difficulty finding ones to fit in other stores, keep on looking. Poppy Barley, I had such high hopes for you and your original concept and I am so sorely disappointed. Your staff is very pleasant and I had no problem returning the boots and getting a refund.
7 years ago (10-04-2018)

I had high hopes about Poppy Barley but I was extremely disappointed with my experience. When I first arrived at the store, I was pretty shocked that they abandoned their custom shoe service and were now just charging a very large amount of money for high-end shoes in standard sizes. Nonetheless, I was told that the shoes would fit as if they were custom made based on being measured to my foot. I ordered a pair of mule boots and I was charged a 'made to order' fee even though the shoes were just ordered in a standard size that they didn't happen to carry in store. It took nearly 8 weeks for the shoes to arrive in store and when I arrived to pick them up, they didn't even come close to fitting my foot. The staff made me feel like my feet were abnormal and I was told that the boots I ordered just would never fit my foot based on my instep height. After 8 weeks of waiting, I was pretty shocked that they were so dismissive of me as a client. I won't be shopping at Poppy Barley again and I hope they revisit their business model.
7 years ago (01-05-2018)

I had an amazing experience with Poppy Barley. The staff were super helpful and knowledgeable. I chose a pair of Jasper Derbies for a wedding and man were they ever comfortable. They looked amazing and I didn’t have sore feet after dancing all night. I would recommend the Poppy Barley experience to anyone. Well worth it!
7 years ago (07-02-2018)

These shoes are worth the money! Fit perfectly and so comfortable. There are days at trade shows where I am on the floor standing for 8 hours and with these shoes my feet actually hold up. They look fantastic too. I can honestly say these are the best dress shoes I have ever owned.
7 years ago (06-02-2018)

Disappointing to say the least. I ordered a pair of made to measure calf boots. I was measured in the store, paid my money and waited for the designated 8 weeks for the order to come in. They were incredibly disappointing - loose and baggy at the ankle. Poppy barley’s response was that they weren’t guaranteed to fit (despite the fact they measured me) and the solution was for me to wait another 8 weeks for a remade pair (yes, an expected delivery of knee high boots in mid summer) with no discount for the time and inconvenience. A very disappointing experience from a company that prides themselves on being high end. My advice is don’t bother - my experience is that it is in no way worth the time and expense and the customer experience is sorely lacking.
7 years ago (29-03-2018)