Platinum Athletic Club

I only joined this gym because the trainers are pretty good. However, this gym itself lacks a lot. Majority of the time the stair-master machines won't work there's 7 in total, the water station on the ladies side hasn't been working since I joined which was almost 6 months ago. Out of the 2 water stations downstairs only one has been filtered out. Some of the machines will be left alone broken for weeks. The membership fee for this gym isn't cheap so I don't understand why management can't fix these little things. On top of that, I always end up getting charged extra $$$/month compared to my friend who gets charged the flat rate even though we both signed up at the same time. I have called the front desk so many times and always get hit back with the same response of "we will call you back regarding this issue".

Dear Platinum Gym Management, I am writing to express my dissatisfaction with my recent experience at your gym. I used to go to Platinum during Covid, but recently switched to gyms. I was considering joining Platinum again because it is conveniently located just 5 minutes from my house. However, my visit today left a negative impression and has discouraged me from considering membership. Firstly, I was trying to find the Platinum website to purchase a day pass, which most gyms offer for non-members to try out the facilities before committing to a membership. I wanted to visit and see if I still enjoy the vibe there. When I arrived at the gym, I was told that the drop-in fee was $25, which was fine with me I was ready to pay. However, I then had a very unprofessional interaction with the front desk staff member, who was tall with curly hair and was wearing a hat. It took him 20 minutes to sign me in, and then his payment machine wouldn't start. When I asked if I could pay on my way out, he was hesitant. I was getting frustrated because at this point my pre workout already kicked in, but tried to keep my cool. Another 5 minutes passed and the machine was still not working. I asked again if I could come back and pay at the end of my workout it seemed like he was unwilling to accommodate this request. So finally he took my driver's license as a deposit and let me through. During my workout, the same staff member came up to me and asked me to e-transfer the payment for my day pass. I found this to be extremely inconvenient and unprofessional to come disturb my workout. First of all it's important for a gym to have functioning payment systems in place to make it easy for customers to pay for their services and second don't hound down your members for payment in the midst of their workout. I thought it was extremely rude and inconsiderate of the members for the staff member to approach me during my workout to request payment considering you already had my driver's license as collateral, so I'm sure this payment could have waited until the end of my workout. I had to go home and bring cash to make the payment. In addition to the issues I experienced with the staff and payment systems, I was also disappointed with the quality of gym facilities. The machines and weights at platinum do not compare to what other gyms have, the weights are old and outdated. I used to remember Platinum as a fun and friendly gym with nice, considerate staff, but that was not my experience today. Based on my experience today, I would say avoid this gym at all costs. I hope that these issues can be addressed and resolved to improve the experience of your future customers. Sincerely, An Ex Platinum Member

If I could I would give zero stars. This place has poor business practices. I closed my account back in 2020 and paid in cash. Three years later in 2023 they called me to tell me I did not pay the balance and threatened me they are sending me to collections. When I tried to tell them I have paid, the staff and management kept arguing with me. Since this is from three years ago I did not keep a receipt and since it’s cash I couldn’t provide proof. The manager, Jasmin, bullies customers by threatening them by calling collections. I decided to repay the same bill since it was a small amount and so I wouldn’t have to deal with her. After the first phone conversation with her I knew it was pointless talking to her as she does not listen to her customers when they are speaking. She made it difficult for me to complete paying off the balance as she would not allow her staff to provide a statement of my account balance being zero even after repaying the same bill. I went there 4 times to get this resolved. I had to take a current paying member with me for them to allow me to get proof the account was paid off. The manager does not know how to talk to people and is unprofessional. The staff is rude and unwilling to help. I called the owner several times and left messages. He did not respond or ever call back. If someone pays them there is no reason they shouldn’t be able to provide a statement showing their account has a zero balance. Overall I felt really bullied by their manager, which was very disappointing as I was a loyal member for over 10 years.

One person from Saskatchewan that joined the gym told it has to be in the top 5 bodybuilder's gym in Canada or top 3 bodybuilder's gym in western Canada. It is has brightest lighting and large of of mirrors Ive ever seen. This is great for bodybuilders to see their form, pose and flex to evaluate their muscular pump and development. It used to be serious bodybuilder's gym but now caters to all demographics so everyone is welcome. It is certain members that might make the gym enviornment a bit tense. Just be professional, dont drop, slam weights and equipment, let others work in, put your weights away, etc. The huge space, vast amount of equipments, high ceilings makes it great social space to be in. You never have to wait for a machine or station as there is so many to choose from and divert to another equipment or machine if something you want is currently occupied. It is gym has 'best bodies" around.

I would start off with the people who write bad reviews for this gym. i feel that they have more personal problems of their own because i have not experienced such problems with platinum and had a great experience. The front desk is amazing both afternoon and evening, very friendly and helpful. The membership is on higher side but worth it because club 16 is quarter of this gym. One thing i had problem with is morning staff because sometime my work start at 9am and i go morning time around 7am and not very friendly greeting most of time and no employee at front for checking but otherwise great gym.

The customer service at the gym is horrible and the amount of membership fees they charge to maintain the equipment goes to what they want to add to the gym not fix any issues. After reading some of these reviews I see that they have been telling people to leave the gym if they don’t like it so unprofessional. Some of the highest fees plus a annual maintenance fees over 4 years later and I’m still waiting for them to fix the sauna. Like most reviews I read the told me to leave and good luck with my fitness goals! Does this sound familiar I guess they don’t appreciate our business

Dirtiest bathrooms ever! They don’t care about cleanliness. & they charge you 55$ a month. Hire a janitor to clean up. Also there is no air conditioner, it’s tough to workout when you barely can breathe fresh air.

i have been getting charged for over a year now even though I haven’t been to this gym in about eight months. when I tried to cancel my membership they tried to make me pay extra even though my contract had expired. they charge me almost $100 a month even though I have repeatedly said that I want to cancel my membership. Not only is the Staff rude the management is atrocious. now I have to keep contacting them or show up in person to figure this out and I’m not even going to get my money back.

I loved this gym as I used to work out there solo and with a trainer for quite sometime. My son used to go with me, it became our second home. When the childcare portion closed I cancelled my membership as I could no longer use the facility. Recently I got a call from a collection agency stated I had an outstanding balance with them for over 100 dollars that goes back to 2019. Out of fear that this would hit my credit, I paid it. As someone who worked hard to get their credit in good standing I wasn't about to let something like this jeopardize that. Now reading all the comments about multiple other people having this same issue I feel naive. Naive in the fact that I paid it. I have recently emailed them in order to be provided statements and get confirmation of my payment. I'm not too sure what happened as this place used to be one of THE best facilities. I personally would not aquire a membership with them ever again and if one chooses to do so, be very careful.