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PetSmart

  1. Metrotown
  2. Burnaby Pet Store

Reviews, get directions and information for PetSmart

PetSmart

Story

PetSafe offers products to train, contain and keep your pets happy and healthy. From bark collars and pet doors to containment systems and the first ever lickable pet treat, our goal is strengthen the relationship between you and your pets.



"PetSmart is the world's largest pet supply and service retailer, offering over 10,000 products in each store to meet all of your pet's needs. PetSmart also offers a varied selection of animals for sale and adoption such as dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, gerbils, hamsters, mice, and more. Visit your local PetSmart today!"
Address: 6200 McKay Ave Unit #100, Burnaby, BC V5H 4M9, Canada
Phone: (604) 454-1360
State: British Columbia
County: Greater Vancouver
City: Metrotown
Zip Code: V5H 4M9


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related searches: PetSmart near me, PetSmart Burnaby, PetSmart Vancouver, PetSmart thornhill, PetSmart Canada, PetSmart Danforth, PetSmart Quebec, PetSmart Grooming
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Reviews
Amazing and a friendly bunch of grooming staff. Brought in my 15 month old Samoyed for a full grooming the 1st time and he looked and smelled fabulous! I've been back a 2nd time already. Great job! Thank you
After one hour with the groomer, I received a phone call telling me that they did not have the right equipment to finish the job and did not feel comfortable going forward with my dogs haircut. I understand that he was quite matted and that it wasn’t going to be an easy cut. We discussed this beforehand and I asked if he was going to be ok. The groomer checked him out and seemed confident enough. I would have preferred for her to tell me maybe look elsewhere before I handed him over. Instead I was told to book an appointment with a vet or another groomer so they could safely finish my poor boys half trimmed body. I was a little bit in shock as I carried him out to my car with big patches of hair falling off of him. There was no clean up or anything. They just stopped shaving halfway through and essentially gave up. The hard part now is finding a last minute place to take him in fix the mess I was left with. I did enjoy coming here in the past to get my dogs nails trimmed. But after todays grooming experience, I will not be heading back.
Under normal conditions, I would not leave a review. However, the circumstances at Petsmart were so abhorrent that I feel the need to warn consumers. The treatment of the fish is very simply, inexcusable, and the standard of care fails to meet any humane criteria. In many of the tanks, particularly the smaller species such as guppies and tetras, bodies were littering the gravel floor, decorating the waters surface. They were in there for so long, a milky surface had formed on the surface, and white mold surrounded them. Some bodies simply decomposed, the skeleton visible. In the aquatic fauna section, the leaves that remained either were yellowed and melting away. Some had tiny white dots, a possible sign of disease? There was only one row that was healthy. I am both horrified and disappointed by Petsmart’s treatment of their animals and encourage other buyers to think twice before supporting a business which does not prioritize the wellbeing of animals.
The staff is amazing and so so sweet! I bring my dog Milo here every month for a groom and his groomer Aline is the SWEETEST. I used to take him all the way to Vancouver until I read great reviews on Aline and decided to try this location out as it is much closer to my house. Each time I pick Milo up, the staff is super warm and welcoming. Aline does such a great job and I have no complaints. One time I got confused about his appointment time thought it was later and she was super sweet and understanding through it all. Can't recommend her and this location enough.
Convenient place. A bit different to park but with a little patience you will find a spot. Nice employees. Some discounts for aquarium stuff are pretty good but you have to take chances.
Booked my dog in for training class since the one we usually go to was fully booked. Didn't really expect too much from it since most reviews about their classes aren't that great, but I was pleasantly surprised at how great the trainor was. Our dog trainor was Irene and she was so pleasant to work with. She was always willing to answer our questions, give different suggestions and really cared about making sure we understood every topic and assisted us whenever we were struggling to do certain exercises with our dog. Overall a really great experience taking the class with her!
Sweetest staff, today I was struggling to pick up a kitty litter and this bearded buff staff member with the biggest smile on his face offered me a cart and lifted the 40lb litter with one arm like it was nothing! and put it In a cart he brought me. It was the first time anyone in any store has done that for me. Amazing job petsmart! Glad to be shopping here.
Seems like this place is going downhill based on some of the recent reviews and looks like after today I’ll be jumping ship too. Been going here just under 3 years for my dogs haircut and this week has been an absolute nightmare to deal with them. Been going to the same stylist my whole time using this salon. Name was changed online. Not a big deal. Just had to call in and confirm they still work there. Waited on hold for awhile but finally got thru. Booked my appointment for Sunday. To receive a call Saturday asking where I am. I had already planned my weekend accordingly. but now had to adapt my Sunday to reschedule their mistake.again not the end of the world. Then when I went to pick up my dog. To discover the usual stylist did not do the cut. Why after 3 years and specifically asking for her everytime would it be okay to switch stylists. I received a bill much higher than usual as they tacked on some extra package. I made no fuss. Just paid it. Then the horror I go back to see them bring out my dog ! Face, ears untrimmed and still dirty. Uneven/choppy spots Still smells Just not happy at all with the whole experience. Then when I asked about booking to trim his face after just paying almost $100 for something that should have been done in the first place and only $66 I was told it would be at extra cost to trim his face. Too bad was a really great experience up until this point Paid over %100 of the money. But only got %60 of the services
WORST petsmart ever. I went to go buy backup supplies for my hamsters and already had an enclosure at home mind you, but I wanted to get these three little robo hamsters that had already been housed together so I wanted to adopt them into my life and I had been carrying the extra cage, and they denied us service. This red haired teenager who was training some lady denied us service with a terribly rude voice, remarks and demeanour. She was unbelievably harsh and rude and rolled her eyes at me as well. Despite me telling her I had the proper home for the little guys at home she still DENIED us. She should be fired for denying purchase. We asked nicely and tried telling her we had the enclosure already but she still had a sharp tongue and told us no multiple times. I’m surprised she still works there and I hope she gets fired. I will be going back to report her to the manager. I do NOT recommend shopping at this location.
Multiple casualties spotted in the aquarium. There's a lot of pet supplies, and it would really be a solid 4/5, but I just can't with the fish. : I hope they receive better care :CC
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PetSmart map

Directions to PetSmart with public transportation

Metrotown Station @ Bay 1 90 meters
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Northbound McKay Ave @ Kingsborough St 100 meters
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Metrotown Station @ Bay 8 100 meters
146
147
Metrotown Station @ Bay 7 120 meters
031
Southbound McKay Ave @ Kingsborough St 120 meters
119
144

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