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PetSmart

  1. Luzerne County
  2. Luzerne County Store

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PetSmart

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PetSmart is the world’s largest pet supply and service retailer, offering over 10,000 products in each store to meet all of your pet’s needs. Services include grooming, dog training, cat and dog boarding, and Doggie Day Camp. PetSmart also offers a varied selection of animals for sale and adoption such as dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, chinchillas, gerbils, hamsters and mice. Visit your Wilkes Barre PetSmart today!

Address: 427 Arena Hub Plaza, Wilkes-Barre, PA 18702, USA
Phone: (570) 825-8425
State: Pennsylvania
County: Luzerne County
Zip Code: 18702


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related searches: PetSmart near me, Petco, PetSmart grooming, PetSmart adoption, Petsmart canada, PetSmart training, PetSmart coupons, PetSmart grooming hours
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Reviews
I never was in Pet Smart before today I was impressed with the store it had a large selection I liked the price comparison having 2 cats ,a bird, and a dog I found something for every one of my pets
9 years ago (12-11-2017)
For grooming— horrendous customer service, horrendous check in girl. Past experiences have ended with a cut from a razor, a scared shaking dog, etc. However, they go through groomers relatively quickly and I was home from NYC for the weekend so I figured I’d try them out again & watch the service be done the entire time. I called to see if I could get my maltipoo a sanitary shave. The girl actually sighed dramatically when I asked if there was something available for the weekend. Odd but ok.. so I told her that Cuji has been abused and isn’t the best grooming patient due to it and suggested he have the nose strap muzzle put on during so he doesn’t nip anyone. (Keep in mind he’s 9 pounds and has 4 teeth but still, no one wants to be bitten & I understand that). The girl who answered the phone call was more interested in getting off the phone than listening to anything I was saying. Regardless, I tried to get the point across that he had a rough past and has some quirks due to it. So, she says “yep whatever come in at 3.” Again, odd behavior, but I let it go because he desperately needed a trim. I arrive there at 3pm & was asked what I wanted done. I stated that I knew it was odd but I’d like to keep his fur long except on his legs since he has a tendency to lick his paws and create bad knots on his legs. After explaining, the girl at the front desk (same girl from the phone call) actually said “that will look weird” and rolled her eyes at me. Strange behavior by someone who’s supposedly “customer service.” I asked if she remembered what I had told her on the phone about his difficulties and she immediately turned bright red, started sighing, and slamming things down on the desk. At this point I couldn’t understand why this girl was acting like a child having a temper tantrum when I’m PAYING for services to be done and being upfront that my dog is difficult. She wasn’t a groomer, just the check-in person. It made zero sense to me. So I asked if this was something they could handle, as he was abused and I don’t want to traumatize him further. At which point she sighs again, turns around, and walks in the back. Another lady came out who had previously groomed Cuji, and I was told it’s their new policy to “not take difficult dogs” as there was a staff member bitten. So I asked if all employees knew abut this “new policy” since I wasn’t told about it on the phone when I called an hour prior. She said yes. I tried to get across what an inconvenience this was, since I mentioned my dog was difficult on the phone and the statement was blown off, yet I drove a half hour to just be told that. At which point the front desk girl turned bright red once again and rolled her eyes and walked away. The entire experience was less than pleasant and could’ve been avoided if the check-in girl had just listened rather than rushed off the phone and making it completely known that she does not care. Safe to say, I’ll be booking actual groomers next time, who care about the pasts of abused animals and why they may be a little more difficult. As for Petsmart, find a new check-in girl who doesn’t act like a teenager in general and when presented with conflict. Yikes.
9 years ago (19-11-2017)
Within the week my husband and I have spent nearely $200.00 with the PetSmart Brand. I recently took in a 6 month old Kitten who is in desperate need of a flea bath. I called Dickson City Pet smart and was promptly directed to the Wilkes-Barre location. So far I've been on the phone with Wilkes Barre for 15:54 minutes and and 9:47 of those have been on hold. Smh the guy Chris I believe who answered the phone could tell me absolutely nothing besides he doesn't work in grooming and it's best to set an appointment. I asked for a price, nothing... I asked to set an appointment, nothing & apparently the store is so big that the grooming is separate and even the managers can't assist me bc "they don't have access to that information". Smdh. Honestly I have the right mind to return every dollar purchased just bc. I was a first time PetSmart purchaser and after the way I feel rn.. it'll be the last! Augh, useless. ...Still on hold btw.. (for the Store Manager.)
9 years ago (26-08-2017)
I can't lift or carry the cat litter or food. Always helpful when I ask someone to put items in my cart and also take to my car
9 years ago (08-08-2017)
Helpful and friendly people, cute animals. I wish I could adopt all of the cats!
9 years ago (15-09-2017)
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