National Car Rental

I am an Executive Elite member and am a big fan of National. The Winnipeg airport location however is dangerously negligent! I picked up a VW Tiguan on April 10,2022. I needed to work across the prairie provinces for 10 days ending in Calgary. This week was a big snowstorm in MB / SK. The roads were not bad but uncharacteristically slippery. April 16th I make it to Calgary and when filling up I had the tires turn aggressively to fit in between two others filling I noticed bald tires. Not limited tread but bald! 2200 kms in a week through snow storms on bald tires. The roads were not uncharacteristically slippery I was sent out on dangerous tires. Pictures attached!

Was in Winnipeg last month to attend a wedding with my family. need extra large SUV. rented from National. All went very smooth. Staffs were amazing. Manager Nick was outstanding. i requested for Chevy Tahoe, but got even better, a Chevy Suburban.

It's hard to come by good customer service these days but I received great customer service from Jamar at the front desk. He was able to provide me with all the information I required and went above and beyond in fulfilling my order. He helped me make the right decisions for my unique needs and did it all with patience and a smile. I will now be using National every time I visit YWG for my rental needs. Thank you and keep up the great work.

BEWARE OF ANN AT THIS LOCATION. WORST CUSTOMER SERVICE. SHE IS VERY RUDE. SHOWING HER ATTITUDE TO CUSTOMER. LOOKS LIKE NATIONAL OR ENTERPRISE DON'T NEED CUSTOMER BUT CUSTOMERS NEEDS THEM. VERY ROUGH WHEN SHE TALK TO CUSTOMER. NOT SURE HOW SHE BECOME AN ASSISTANT MANAGER.

I am a regular customer at this location and have to say that the entire team exemplify exceptional customer service and exceed my expectations on a regular basis. The moment I approach the counter they are looking for my reservation. Not only do they recognize me but they remember my name - wow! I never wait any longer than 10 minutes to have my transaction completed. I have received follow-up courtesy calls at home to check in and ensure everything with the car rental is to my satisfaction and if it is not to contact them immediately for assistance. I could not be more pleased with my experience. There is one individual on this team that goes above and beyond every single time - his name is Kyle P. A sincere thank you to him and his representation of National Car Rental. This type of service is the ultimate "customer experience". Keep up the great work!

Had a good deal for rental and the service was good.

Great experience with National Car Rental. They are one of the best companies and take care of their customers. My car was ready when I arrived and the ability to adjust my reservation online was convenient. The benefits of becoming an emerald member are also pretty great. National is my go to rental company.

When I first arrived the team was very quick in getting me through the check in process and on the road. Once I got going in the Mitsubishi RVR that I was given, I realized that the vehicle would not be suitable for what I needed. I went back after 6 or 7 km and asked if I could get a different, larger GM vehicle. It took a bit of scrambling but the staff was very accommodating and advised me of an “upgrade charge” with which I was fine. Fast forward 3 days later and I looked at my contract and there seemed to be an error and it looked like I was going to be charged significantly more than I was expecting. When I brought this to the attention of one of the counter staff, they immediately understood what my concern was and worked to correct it. It took about 15 minutes to sort it all out and I really appreciated the efforts of the staff to address my concern. They corrected the issue and I was happy to settle the bill at the amount I was expecting with the upgrade. They could easily have said “call customer service there’s nothing we can do here” but they didn’t. They were concerned with the customer experience and fixed it right there. I also appreciated the manager following up with me the next day to ensure that everything went well. I wish every service experience I have in my travels was as good as this one. Well done National Winnipeg team. Thanks very much. I’ll be back.

Great experience. Check in rep was fantastic. Gave me a nice upgrade. They also email a list of employee recommended restaurants- which was a nice touch. IN years of business travel, that was a first!. Only reason I did not give a five because check out was slower than it should have been. Once the rep got to my car, it was OK. There should be some clearer instructions when dropping the vehicle off and no one is in the booth. But I would recommend and will rent from National next time..

I have visited MANY National car rentals across the country from coast to coast, as well as several competitor companies. Without fail, the staff at National are always courteous and happy to help. The same cannot be said of other rental agencies I've been forced to deal with due to no National being available at that location or lack of vehicles. I cannot recommend National more highly based from my extensive experience and positive relationship with them!