Enterprise Rent-A-Car

I made arrangements last week with River City Ford to take my car in for repairs and they arranged (and will be paying for) a rental with Enterprise. I was told the car would be waiting for me when I dropped my car off at 8:30 am. Instead I had to wait 15 minutes for a shuttle from Enterprise to pick me and another person up and drive us out to their location past the perimeter. When we arrived we were both told that they had no vehicles available for us and they didn't know how long it would take to get vehicles for us. I asked why they would give away vehicles that had been booked and their only response was that they had an influx of last minute bookings from other dealerships. So it doesn't matter if or when you book anything as reservations mean nothing to Enterprise. This is not an acceptable way to do business and there is no way I would ever trust Enterprise again. Fortunately they gave me a ride home so I could wait for a vehicle in the comfort of my own home but I can only imagine being stranded somewhere on holiday without a vehicle I booked. I will never do business with Enterprise again and River City Ford has lost any potential for my business in the future and the guaranteed business of my family that was waiting to see how my experience went before they booked their own repairs that need doing moon their vehicle. So congratulations Enterprise, you not only lost business for yourself but for one of your business partners and your partner will be informed that you have cost them business ... think about that when you try to renew that contract. Very poor business practices.
7 years ago (06-02-2018)

Always been happy with the service here. Free pick up and drop off make it my go to rental agent for out of town business commutes.
7 years ago (20-03-2018)

Terrible, terrible customer service! I would rate them a 0. Not only do they not keep to their reservations they blame the customer. What a joke!
7 years ago (20-03-2018)

Portage West location: Terrible customer service! Rude employees! I normally use the Enterprise on Ellice (they have outstanding customer service!) Sadly, I was staying close to the Portage West. The employees at Portage West Enterprise refused to drive my husband and I home, even though I inquired about it before I came to return the car (in case we needed to make arrangements) and they said they would be able to drop me off at my address; however, when I dropped the car off the guy at the counter said they would drop my husband and I off at the nearest bus stop even though our house is just a 8 minute drive from Enterprise. Never again. Lost me as a customer.
8 years ago (30-10-2017)

Friendly and helpful staff. New and neat van
8 years ago (17-09-2017)