Macomb Surgery Center

I had to take my father to this location because this is the office his doctor works out of. The doctor was great and reassuring, but the rest of the staff seemed incompetent and/or rude. Cheryl at the front desk was rude and passive aggressive with all her responses. I hear her multiple times yelling at people on the phone- I understand that there can be situations that arise, but the people in the waiting room do not need to be aware of it, nor do we need to be vented to about it. So much for patient privacy. One of the nurses, whom was difficult to understand, was also rude and was advised to let us know when we can come in to assist my father with changing. She failed to do so, and kept trying to hurry him when he was using the rest room and when he was changing. She aggressively put his socks on and when he complained that she was hurting him, she brushed it off and continued. When I asked her why she didn't let me know when he was ready to change into the robe so I could help him, she just responded "I didn't know he would need help." By the way, the whole reason we were there was because his arms were broken.... If my father didn't think the doctor was great, I would have left with him right then and there. I am still in shock that the nurse actually said that! How embarrassing for her.
13 years ago (22-10-2012)

My husband made an appointment for an MRI at 9:30a.m. We were told to come in at 9:00. We came in at 9:00 they were not aware of his appointment. Several patients have come in after us and went right in but an hour and a half later, we're still waiting.
11 years ago (28-03-2014)