lululemon

I had a really awful experience in store. The workers were rude and made me feel incompetent. The pants I bought had a seam in the front rip less than 24 hours after buying them and the return policy says tags must be attached. Save yourself the headache of the quality that’s gone downhill and the workers who don’t care to return faulty anwful quality items. Yet offer an exchange for the exact same thing to happen. I’ve called 3 times this morning alone and it has went to voicemail everytime. I was a big lulu lemon fan until today.

Their warranty policy is an absolute joke. The website claim to warranty regular wear and tear and when you get to the store the clerk makes fun of you AND comes up with some bull excuses as to why it will not work. I have been a great client for years but I guess Alo is calling my name.

I found some really great products but unfortunately got incorrect information on store policies from staff. I bought pants on clearance and was told I could bring them to any lululemon location to get hemmed. I brought the pants to a location where I live to get them hemmed and they told me they can not hem those particular pants. I could not return them as they were on sale, seems the Kelowna store staff cared more about making the sale than ensuring the customer got what they needed and a good experience

Staff is kind and helpful Parking is tricky and there is sometimes quite a long wait for the change rooms. Definitely safer than most areas downtown though - staff puts up with a lot

The three stars are for the employees. You earned them!nnWould have been an easy 5 star review but since Lululemon has now updated their return policy, even though the pants had the seam come out, they will no longer replace them if they are over 1 year old. Which is... frustrating and more than half the reason for purchasing to begin with,now I will not re-purchase any lululemom gear from here on. Cheers to ru8n8ng the main reason for even loving the company.