lululemon

This visit is my first time visiting Kelowna and first time to the Lululemon. I was met with a smile as soon as I walked in the door and was asked if I needed help with anything. Joely was the person at the fitting room who was super helpful and kind. She helped me find my right size and looked into different colour options. Capri was the girl at the cash and was so sweet asking how my day was and making sure I had a great experience. I would highly recommend!

My dad had to exchange some shorts and I had a gift card I’ve been saving for two years, and we both had so much fun in there! I found two beautiful pairs of Align leggings for the price of one pair, and the girls were so helpful with my dad’s exchange. I also picked out a sale pair of leggings for my mom!

I’ve been a loyal and consistent customer of this location and many other Lululemons for 10+ years. Over the years they’ve been super helpful when my products have a defect and either offered repair or replaced it. Today I was told I would get neither replacement or repair for the same things because their computer system didn’t properly save my purchase history beyond the past few months. Incredibly disappointing experience, I will be purchasing from other brands indefinitely.

My husband bought my birthday gift here and explicitly requested a gift receipt. Instead of a surprise, I got spammed with multiple emails. Please update your system and train staff to ensure gift receipts actually remain a secret!

Friendly staff! Cute location , love the layout of the store compared to mall locations.nnSale racks always have great stock. Change rooms are big and have lots of them.nnReturns are easy and I just love how quaint the store is. Dog friendly too !