Luca's Coney Island

Worst customer service. After I called in and placed my order via phone, I got there and my food wasn't done, so I waited another 10 minutes and when I finally got my order and made it back to the office, the order was wrong. I called thinking that they would issue me a credit or do something more than tell me that I had to bring my food back. I don't know anyone who can leave for lunch, have a wrong order made, and then turn back around to go back to the restaurant for them to fix their mistake. I am floored at the level of customer service I got.... seeing as how my family and I eat there at least twice a week. We won't be returning. And I will be sure to let everyone in the office know that they are not customer friendly.
7 years ago (30-03-2018)

Good food & good service. But once you get your check your ignored. Also employees like to stand around and chit-chat with certain guests and avoid others. It's ok if you want to be left alone.
7 years ago (18-02-2018)

Good food. You get alot of delicious food. People are fast and friendly.
7 years ago (14-03-2018)

Clean Clean Clean !! The whole place is clean and comfortable feeling. For me, how the place looks when I first walk in is a deal breaker. The employees are super polite and attentive. The food was made with great care and speed...had scrambked eggs that were cooked perfect, French Toast was excellent, also the Coffee was delicious. I will definitely go back again and try something different very soon...give this place a try for sure !!
7 years ago (21-10-2017)

Service seemed a bit slow. Food was good. Never received a check; had to go up to the counter.
7 years ago (03-03-2018)