Leon's Furniture

Excellent staff who was very attentive, great customer service... can't wait to have my table front and center in the living room. Got it for a steal of a price. Very satisfied with the whole experience.
8 years ago (18-09-2017)

I just recently bought a sectional sofa, bunks beds and a mattress from the Leon's in Welland. The sales representative was nice, I had delt with her before on a previous occasion. Well... I come to find out that I got the wrong sectional, plus sales representative added a pillow and charged me for it! I never asked for a pillow or mattress protector. So much for her being nice! I went to Leon's today to complain and to adjust price as the furniture I bought is cheaper now, apparently they owe me 10$ for the price match which is ridiculously wrong! PLUS.. THEY SAID THEY WON'T be able to do anything about the wrong sofa and pillow. I will NEVER EVER DEAL WITH LEON'S AGAIN.
8 years ago (24-10-2017)

My boyfriend and ordered our couch and chair and it was deliver on November 1st with what looked like pen on them. We had them exchanged for ones that didn’t have any marks on them and they were delivered on the 16th of November worse then the original couches we had. There was a spot where the microfibre looks like it was scraped off with a knife and there was a black smudge of something on the chair. After they had left I had to clean up mud and grass off my carpet because they did not wear their slippers or put any Mats down. We just had our 3rd set deliver on the 24th. I had taken yet another day off work to wait for them, my time frame was set between 12 pm and 4 pm and they ended up coming at 6 pm. The 3rd set has a piece where it once again looks like someone took a knife and scraped off some of the microfibre. I am NEVER buying anything from Leon’s again. The amount of my time and money they have wasted is ridiculous. You pay for perfect not damaged, scratched, or stained items. I will be returning them and getting my money back and I will be going somewhere else.
8 years ago (26-11-2017)

I was also mislead about delivery and I wanted to cancel however manager was very accommodating and I was pleased with results. However when trying to exchange my mattress as per their policy again, nobody contacted me and every customer service person I spoke with had no idea about the demographics and passed things off to the next person. Very frustrating and unorganized!
8 years ago (28-10-2017)

We used to be customers. We spent thousands of dollars here in March of this year. Delivery went as promised and delivery guys were great. As they were bringing in couch, loveseat, and recliner, they started noting the poor condition of the "new" furniture we thought we had bought. There were large blotches in the material, scratches, and damage to one kickplate. Two arms were missing completely. Turns out they sent us the floor model from another store! When the replacement suite showed up at the Welland store we were required to go there and inspect the replacement, in detail, before they would deliver it. They made us feel like it was our fault this had happened! The replacement set seat cushions collapsed after six months! They sent a repair technician to examine the suite. He was prompt, courteous, and professional. He outlined their repair process, assuring me they could "get the parts". I enquired about exchanging this set for a better, more expensive suite given our experience. He told me I had to talk to Store Manager about that, but he wouldn't rule it out. I tried on Monday, by phone. The (obviously) young girl I dealt with was embarrassingly useless, ending our "chat" by telling me that, no matter what, a minimum 30% restocking fee would be charged and that no managers were present to talk to me about this. I called ten minutes later asking for the store manager. A man came on the line claiming to be store manager; he wasn't, he was the sales manager. When asked why he lied about his title and authority he became defensive and sarcastic. I assured him I would escalate this matter, including his lies and manner. Tom, the real manager, called Monday. If I come in and select replacement furniture, of sufficient value, he might reconsider the restock fee. I went the next day and spent an additional $2,000.00 for a different, hopefully better suite. The Woman who helped me was a treat; understanding, patient, and accomodating as could be given the situation. Black Friday was a few days away, I was told to come back to price check, I did, I tried get the discount applicable on that day. It was almost $800.00! To say the store environment was hostile would be an understatement. I was treated like a crook. I was told they could not process and refund my discount that day due to the "stack" ahead of me. I asked if, given our history and obvious resentment on their part, they could process my refund right there and then. I told them .. "I don't trust you anymore". Tom the Manager basically said "tough". I asked for something in writing acknowledging they owed me this money. What a show! I finally told Tom the manager that this was fraud and that I will definately pursue it further, legally if necessary. His response? "Go ahead, lots of people have done that and they all lost"! With an attitude like this from Tom the manager, it's no wonder the whole store suffers the same affliction. I told them that they obviously think that "goodwill is just a store that the less fortunate shop at", nothing else. If you find yourself mistakenly going through their front doors, turn around. If one of them is approaching you with a a clipboard and pen, run away!
8 years ago (29-11-2017)