JYSK

Purchased a mattress set on Monday. Was told it would come possibly that day or as late as Wednesday. I called back on Wednesday. Warehouse gentlemen told me I wasn't even on the list for that day. He said he would try to get hold of the driver and see if he could get it out that day. He called back advising still could not get hold of the delivery driver. Set me up for 10-2 on the Friday. 2:15 pm on Friday I called the store. Assistant manager told me the driver never showed up to the warehouse. Apparently I was not the only one that called that day looking for their deliveries. We have company coming Saturday that now have the option to sleep on the couch( or us sleep on the couch), or a hotel room in Niagara Falls. If their delivery guy doesn't show up and can't be reached, the very least, call the people sitting at home waiting for the damn truck to show up. If not here by Saturday we will be in Sunday morning to cancel the order. Forgot to mention, we took the mattress cover but they indicated on the receipt that we took the rails. My wife walked back into the store. The guy at the cash was very nice and remembered that and made the correction on our copy and said he would tell the the salesman( manager). When I called on Wednesday, the warehouse fellow said it still indicated we took the rails. He made the change, I hope!!! The kicker is, I have a full size pickup and was ready to take it then, but was advised of the $30 cash payment upon delivery and figured that was a better way to go........................Well it's now 5:30 pm. No call back. So I called them, twice. it rings about 20 times then disconnects. GREAT!!!!!!!!!! Saturday, I get a call from assistant manager, asks me if its okay to deliver today between now and 12:00 pm. I agree and wait. Approximately 12:20 a gentlemen from the warehouse calls and says our stuff did not get on the truck because we didn't confirm the delivery???? Drove over and cancelled the entire order. Everyone was nice to deal with but terrible communication between sales staff, warehouse and delivery drivers. Too bad really, we were looking forward to a new bed for our company, instead, its going to be a couch and air mattress night as we threw out the other mattress and box spring on garbage day (Wednesday).
8 years ago (16-12-2017)

FOR ALL WHO ARE GAY LESBIAN TRANSGENDER PLEASE NOTE,,NEVER SHOP AT THIS STORE,THEY ARE BIAS TOWARDS US ALL.THEY WILL NOT EVEN HIRE ON ONE OF US.YES TO BAD FOR MR ANDREW DEAN WHO THINKS WE MIGHT SHOW HIM UP.HE IS PATHETIC,SO THINK BEFORE GOING TO AN ESTABLISHMENT THAT HAS NO MORAL VALUES,
8 years ago (19-12-2017)

We were in to check out this location and needed someone to help us out for a purchase. Not a single employee around on the floor to help out. The gentleman at the cash paged twice for someone in the warehouse and no one showed 35 Mins later we left. Only the cashier and the girl at the online order desk was available. Wow no customer service to help you if you need to buy something on the floor. Makes you wonder why those stores are shutting down in that Plaza . Where is management? ??
8 years ago (07-08-2017)

Bought a foam matress from here. Actually we got 3. All the staff was a huge help getting the mattresses in the car and we're all super friendly.
8 years ago (28-08-2017)

Great staff, like ikea, but doesn't take all day to go through.... Unfortunately no meatballs...
8 years ago (16-09-2017)