La-Z-Boy Furniture Galleries

Upon entering La-Z–Boy, my wife and I were first confronted by beautiful furniture and then by friendly staff. In particular, an associate guided us through the types of pullout couch options, and then took us to see the regular couches. Next, we explored reclining chairs and discovered that a regular couch would best suit our needs. Though agreeable discussion the associate Theresa took note of our interest in the Kennedy Premier sofa and the Amanda Premier pull–out couch and showed us a cost write-up. The following week we returned and met the associate, who again showed us the same couches. She also showed us carpets, as well as complimentary cushion patterns, and sold us a display table as well. She compassionately investigated our needs, allowed us to consider the options, and was not pushy (an excellent sales trait). I will recommend this company and location to my friends and family for the product quality and fabulous customer service.
8 years ago (07-03-2018)

This store is still excellent, even after the Gerber family sold it. I loved that family. They were so honest and helpful. I always felt like part of the family when I entered the store. The new owner seems to want the store to have somewhat of the same feeling. The staff is very friendly and there are plenty of them present to help customers. Nobody pushed us, at all. A young lady, Golnaz, made her availability known and we utilized her expertise as needed. She was kind, helpful and knowledgeable. We were very impressed by her. She is somebody I would hire for my own business. We bought two La-Z-Boy recliners this time around. We will be returning shortly for dining chairs.
8 years ago (24-04-2018)

We visited La-Z-Boy to shop for a sofa. Debra greeted us as we sat in the sofa near the entrance. After providing her with a brief description of the type of sofa we were interested in, Debra indicated which models would suit our needs. As we worked our way through the store sitting on the large variety of models available, Debra didn't hover but was nearby to answer all of our questions and advise us of the options available for each model. We eventually narrowed it down to two models and after further discussion with Debra regarding the different types of coverings, we made the decision which was best for our needs. At no time was Debra pushy or overbearing. She was an absolute delight and made our sofa shopping experience so much more enjoyable. If you are shopping at this store, look for Debra to help you. Management....if you are reading this, she deserves a pay increase and bonus!
8 years ago (07-03-2018)

Teresa was welcoming as soon as we walked into the North Vancouver location. She was knowledgeable and at the same time left us to browse around but was available for all our questions. We will definitely shop there again as we are looking to update all our furniture. Thank you Teresa!
8 years ago (18-03-2018)

The service was great, very helpful and conveyed a great understanding of their product line. I had a little glitch in communication pertaining to delivery. My five star rating comes as a result of the manner in which the error was addressed and corrected. With respect to customer service lazy boy did what needed to be done..... a rarity in today’s business world
8 years ago (07-03-2018)