La Concha

Just called to place an order to pick up (3 tortas and 5 flan) at 9:45 am. Woman behind the line told me the kitchen opens at 10:30 am. I told her I would pick up the order at 10:45 then. Woman takes the order but tells me she can't promise the order will be ready at exact 10:45. To avoid inconveniences I move the pick up time to 11:00 am. Woman tells me still won't work because SHE DOESN'T KNOW WITH CERTAINTY AT WHAT TIME THE COOK PREPS ARRIVE IN THE MORNING... "IT COULD BE LATER OR EARLIER THAN 11:00 am" She said. I told her this is the 4th time I place an order on the phone and first time someone makes it this difficult! I ended up canceling my order because her inability to deliver on her promise and rudeness (when I added the 5 flans to my order she told me "Oh, you can add the flans to the order when you come here, I have clients here I have to wait on!" Bad experience overall and very unprofessional. I have always ordered cakes for my family and friends in the past. I even did business with the owner Tomas when he owned "La Paella", I rented his restaurant for my wedding event. I consider him a good business owner and friend but today I realized some of his behind the counter employees lack just basic customer service skills on the phone.
8 years ago (26-09-2017)

La Concha Bakery is the very first Mexican bakery that opened up in Madison. It makes delicious pan dulce daily along with tres leches cakes and housemade flan that is to die for! Not only is it a bakery, its also a grocery store with Latin American products, a restaurant! Plus the tortas are gigantic!
8 years ago (29-06-2017)

Staff is usually busy so they don't pay much attention to you. Minus 1 star for that. The bakery is fantastic though! I love picking up some of the classic Mexican bakery items I used to have when I would visit my family. Have never tried their food but I'd imagine it's pretty good. Will update if I ever try a dish from there. Recommended for the bakery items, they're both delicious and addicting!
9 years ago (16-11-2016)

Absolutely LOVE the pastel tres leches!!! All time favorite
8 years ago (02-06-2017)

Great bakery!!
8 years ago (30-09-2017)