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JW Marriott Parq Vancouver

  1. Vancouver
  2. Vancouver Hotel

Reviews, get directions and information for JW Marriott Parq Vancouver

JW Marriott Parq Vancouver
Elegant accommodations in a high-end hotel offering dining & bars, plus a casino & ocean views.
Address: 39 Smithe St, Vancouver, BC V6B 0R3, Canada
Phone: (604) 676-0888
State: British Columbia
County: Metro Vancouver
City: Vancouver
Zip Code: V6B 0R3


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Reviews
Front desk taught what words to use, but reading claims of exceptional staff leaves me feeling like they are bogus. I questioned charges based on our conference rate “we have nothing on file”.. smarmy smile and have a nice stay face. Turns out I was correct, not sure who messed up but a proper 5 star hotel would have taken my question and figured it out.nBellman good. Didn’t meet any other service ppl. Restaurant yappy hour was fun. Parking is very expensive.nDouglas rooms imo are fugly. Oh and plastic bags of ice to put in a $600 yeti cooler, bags leak water, plastic goes in garbage, that’s sustainable?? Ergh…nNew normal I guess.
This casino resort was another one of my must see stops. When I visited in 2012 it looked nothing like this. So modern and advanced, very secure place, loads of machines, 3 levels, connected to an amazing resort hotel, very busy, hard to navigate in and out of, so get familiar with the area and be prepared for long lines if there is a hockey game or concert next door at bc place or Roger's arena. Has upstairs smoking deck, plenty of bars for drinks, sports lounge, kind courteous staff, it was mu lucky time in 2012, and again in 2025. Winning over 900 each time. Another place I came to remember good times with my late wife.
Arrived from Alberta to BC from a 12 commute for a funeral to JW property. Booked this place because of availability only for one night . Used my Marriott points thinking this would be a nice treat in such a stressful situation. BIG MISTAKE! Due to a minor glitch and hotel policy on incidentals the check in process was a nightmare. Not only was no one accommodating their lack of professionalism, empathy , and service didn’t go unnoticed. Anyone who is a minority or person of color will be judged and treated like garbage. Maybe due to my image not being up to par since we were travelling, the treatment we received was not acceptable in any way . Manager on duty “Marianne” or Marianna needs to be trained again to be professional not judgemental and do what she is hired to do and represent the brand she works for . She washed her hands of it instantly with no solutions and ran in the back . I asked to speak to her again after the check in was done and was told she would contact me . Returned back to the property 6 hours later called down again to speak to another mamas on duty “Donna” . I sat in the lobby 45 minutes and watched as every other guest was treated fairly and with respect , offered water , help with luggage etc and at this point it was clear we didn’t belong here . Sad , disgusting. The manager at night said there was no notes saying for anyone to contact me but let it slip tha there were “ notes “ that my check in was not smooth as I the guest didn’t comply with the hotel policy ! So clearly the rest of it was left out and it was a one sided note judging me not that I was already checked in and wasn’t happy . For a hotel of this calibre it’s sad that paying guests and guests booking on points are treated differently. Points are still money . Everyone’s situation and booking are different and shouldn’t matter . Offering a bottle of water to someone checking in isn’t gonna kill anyone . It’s called service . Not to mention the room was just ordinary nothing spectacular the fridge didn’t work and there was no water or enough coffee robes slippers nothing was ready in this room. No better than a best western hotel . Was not offered help with luggage and no guest is allowed to use the bell cart. There was absolutely no service provided to me at any level as a guest . It makes sense now . As I was leaving I heard and saw the manager Marianna gossiping about me to the other front desk and bell staff . I felt like I was in high school all over again . Do better as not only are you in the service industry but as a human being. In 50 years this is absolutely the worst experience I’ve ever had . I will never stay at a JW property again . Not worth the stress and treatment . Embarrassing. Whoever is running this hotel really needs to see this and other reviews as I just seen someone else describe it referring to a holiday in as better ! I couldn’t agree more . Beware before booking at this property.
This hotel is so clean and modern! Everyone who works here has been extremely accommodating and friendly! It feels like a home away from home. I have a comfy bed, well-stocked bathroom with soaps, lotion, and even mouthwash and qtips. Beautiful water view from my room. Walkable and safe downtown area. Close proximity to the airport. Comfortable meeting rooms with charging built into the desk. Healthy food served for our breakfast and lunch banquets. I even had a complimentary robe to wear and slippers that fit my size 8 women’s shoes! What an outstanding experience! So glad I visited and signed up for the Marriott Bonvoy rewards program no!
I've been here on conference 3 times. Beautiful rooms, friendly staff, very enjoyable. This time, unfortunately, our door lock wouldn't work at the end of a long day. It required about a half hour or so for maintenance. Our surprisingly young manager couldn't have been nicer, escorted us to the hotel lounge and comped us drinks and food while we waited. Fantastic customer service, made everything painless. Loved my stay, thanks to all working hard at The Parq!
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JW Marriott Parq Vancouver map

Directions to JW Marriott Parq Vancouver with public transportation

Northbound Smithe St @ Expo Blvd 110 meters
017
N15
Eastbound Pacific Blvd @ Marinaside Cres 160 meters
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Westbound Expo Blvd @ Nelson St 210 meters
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Eastbound Nelson St @ Cambie St 300 meters
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N15
Southbound Cambie St @ Robson St 300 meters
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017
N15

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