HUB International Ontario - Sinclair Cockburn Insurance Brokers

The service from this brokerage has steadily gone downhill over the last few years. They don't communicate changes to account managers so I never know who's managing my account - and I've had about 4-5 different ones in the last 4 years. It seems like you can't actually get to speak with a live person when you call now, just various voicemail boxes or their online submission form. When I was purchasing my house I submitted a request through the online form weeks in advance, no one responded and after several follow-ups when I finally got in touch with someone, she was quite condescending implying I waited until last minute.

I just recently moved here from Victoria BC, and did not know how the insurance process worked out here. I was passed to Clive Hills as my insurance advisor, and can happily say it was one of the best customer service experiences I've ever had. Clive was extremely friendly, professional, and was very patient while he explained the Ontario insurance process to me. He made this process very straight forward and made sure I knew exactly what I was signing up for. I will definitely be recommending Clive whenever I get the chance. Thanks again Clive!!

I could not be more pleased with the 5 Star service I got from Sunny Sidhu and this company. Even being a high risk driver, I got the BEST rate in town provided to me compared to other companies and all the paperwork handled on my behalf relating to the dealer. I will 110% recommend this company & Sunny Sidhu for all of your insurance needs. Thank you for making this process easy & hassle free for me. I could not be happier! :

HUB international has been my broker for my personal home/auto insurance for almost 10 years. They were amazing to deal with for the first few years.... HOWEVER - Nowadays calling in to make any changes, simple inquiries, and new quotes for new vehicles is an ABSOLUTE JOKE. Called into the main line, and being put into the que for the customer service team or whatever they are called. They have a great option available to keep your place in line, and have someone call back when your turn comes up...... got a callback about 40 min later. Phone rang 3 times, and when I picked up... the person had hung up. So had to callback in and was put back in the que and repeat the process. Around 30 min this time, someone left a voice message... my phone didn't even ringnot HUBs fault. Called back main line yet again, and this time the receptionist couldn't even hold back her laugh as she put me back into the que for the 3rd time. I chose to wait in the que rather than risking someone calling back to being hung up on again. I waited for over an hour for something that took literally 2 minutes to complete. Considering all the different ways we have available to communicate, they have the worst system in place. Time is money..... I will not be giving you mine anymore.

Bad experience trying to make payments. Long wait times to get phone service. Instances for policy broker making mistakes on my information

Had an amazing experience with our agent Clive Hills at Hub. Very professional, friendly and understanding. I look forward to dealing with him again and would recommend him 100%. Truly a 5 star experience!

I was with hub international for about 5 years. During that time, they changed my account manager about 5 times. Lots of turnover and no one notifies you of who your current contact is. When we got a new car, they charged about $2k higher for my wife insurance than for mine even though she had no accidents. This is where the story gets interesting. IRIS was my most recent account manager. After negotiating back and forth for a month we agreed on a number that was more reasonable. However when I got my invoice it was still the overpriced amount initially quoted. When I asked Iris about that, she said she made a mistake when giving me the quote. I don't know what type of hiring process they go through at hub or if they just randomly pick people off the street. But Iris is always confused, do not reply to emails and seems to have no idea what is going on. Needless to say, I quickly cancelled our service with them and am now happily with Blake from Surex. This was a long review but I hope it will caution people against dealing with Iris and hub international in general. A horribly run company.

Worst company/ brokage out there. I wanted to stop my renewal of my policy a month early and was told it was too early and told me to call them when I get my renewal papers. When I got my renewal I called and told them I wanted to cancel, I was told they will MAIL me the cancellation letter but in fact can be emailed to me. The cancellation letter was sent to me on a Friday afternoon, 3 business days before the deadline. I EMAILED the cancellation letter on a Monday and today I just got a letter about my newly quoted insurance and to take effect tomorrow. What kind of business do they ran here. They made me do the ran around but in fact it can easily be cancel/stop my renewal. I would like to talk to someone who is in fact in management and tell them my story and why it has to be this way and why hire people who are just looking to make a buck from their client. Now I'm worried being charge by supposed cancelled insurance and my current one.