Highland Bank

BEST BANK EVER!!! - I have been banking with Highland Bank for over 3 years and I can not say enough great things about this bank and these people! Everyone knows my name, and they greet me by name every time I come in. They are so friendly & they care! So here is my shout out to Peggy, Lauren, Janelle, Lori, & Kristin - You guys are great and EVERYONE in Minnesota should bank at Highland! I have referred one customer already and another one is coming in next week! - I LOVE HIGHLAND BANK!
9 years ago (28-06-2016)

We Switched to highland because we moved, they were close and claimed to offer many benefits over Wells Fargo. It has been 2 months of banking nightmares! First, if we need to spend over $1000 on our check card we need to call in for approval and it needs to come from the branch manager. They will not up our spend limit on our check card, they literally require us to call in every time. Their solution, write checks! I have no need for paper checks, nor do businesses even want them any more. Many of our bills are larger payments, so every month we spend an hour getting another 1 time approval, terrible. Second is their online banking. If you like nostalgia, then bank here, otherwise every other bank is better. Third, i used the atm at the bank today and it literally shut down mid- transaction! I went to the window and all I was offered is that they don't run the atm, some other company does. After that it was not their problem and offered no help, wouldn't even tell me if my money had been withdrawn from my account before the atm quit on me. Fourth, any deposit over $5,000 can take up to 2 weeks to clear. 2 Weeks! TCF = 2 days, Wells Fargo = 5 Max. 2 weeks is unacceptable. And finally, we recently deposited check on a Thursday and the teller, rather than put a hold on our deposit accidently put a $15,000 deduction on our account. Why? I have no idea. So when i check on my account on Saturday because my card is being declined it says I'm negative (why does this charge over $1000 work but not the ones i want?). I saw the $15,000 charge and called the bank but they are closed on the weekends. I made nearly 10 calls and nobody was available. I emailed the branch manager, my banker, another branch manner and someone else. Finally on Sunday a different branch manager responded and said they would fix the problem first thing Monday morning. Well, i finally had my money back on Wednesday, no apology or nothing. And that is why banking here is a terrible idea!
9 years ago (05-12-2016)