GoodLife Fitness Edmonton Brewery

Absolutely love the gym itself and the atmosphere. The staff however…. They rarely greet you when you go in, act like it is an inconvenience to help you out, and blatantly ignore people. The staff at every other goodlife I have been to are always very friendly and helpful. It is a shame that the people at this one my favourite location have tainted my experience

Signed up as a member here when it first opened with the one club membership. Recently moved to be about 2 mins away from the clairview location so obviously just want to transfer my membership there. Was basically told by head office that they have no way to do this and that they would have to cancel my membership and then re-sign me up at twice the price. Come on. People move. It can’t be that difficult to simply enable my pass to be scanned at the new location. I guess that’s the thanks you get for being a member for years and years. Was told that they get other calls like this for the same situation. Well, figure it out. I guess they would rather lose members than fix a simple issue. No problem. I got a brand new membership at GYMVMT for only 2 dollars more biweekly and will happily work out there instead.

Worst sauna I've ever been in. Doesn't get hot at all because of the thin full glass door that doesn't even seal properly. Its so small that if someone opens the door 100% of what little heat built up is gone.

they keep screwing up when i go to freeze my account when i leave the country for months at a time. they scammed me out of a month cause apparently i wasn’t “fast enough” to freeze the account. so be sure that you are “fast enough” to freeze your account 7 days prior to your next charge date if your leaving for a while. so if i paid for January 1st & i’m leaving for feb, you have to tell them january 23rd or else your gonna get charged for the month of FEB. they’re deadlines and rules for these things are ridiculous. i also had a personal strength trainer & i couldn’t make 1 session & i was still charged because again, i wasn’t “fast enough”.. you have to let them know 48 hours before your session if you have to cancel. i know it’s not the employees but it’s a terrible ran corporate gym. money grabbing gym to be honest. i would not recommend this corporate ran gym to anyone. your better off with a smaller gym if you can find one. pay by the month at the counter & not have automatic withdraws. these corporations are scam artists

While I have had relatively good experiences with this gym, my workout partner and I recently had an experience with an off-duty instructor, which left a bad taste in our mouths. We had tried to contact management repeatedly with help from staff at the gym, but the management seemed to ignore our requests. This is extremely unfortunate, as we had always enjoyed our mornings at the gym but might have to go elsewhere if this is how the management deals with all issues brought to their attention.