Foster's Sports Centre

I recently had a bike built by Fosters. I was planning on getting it done at Bushtukah, but I went to Fosters for some parts and they hooked me on a cheaper quote. Now before I get into things, I would Like to say that Peter, did great work on the bike, and was very friendly. He was the only one who didn't seem bothered by the state of my parts. The final price was also reasonable all things considered. I ended up paying $50 more than expected for the build, and I feel that the work put in was worth that extra $50. When I brought the rest of my parts in for the build, I had them loosely in a box, as I had painted the frame the previous summer. I was treated to a rather disappointed attitude from the staff. Fair enough, it's more work than they expected. However, all 3 members on staff at the time made sure to get their expressions of disapproval in as the crowded around my box of parts. On the 2 subsequent occasions that I visited, I was ceremoniously reminded that I didn't know how to take apart a bike, and that I was causing them a great deal of grief. To quote one of the techs; "this looks like something I would have done when I was 12". I had filled out a work order which was attached to the frame, however, every time I went in, their was discrepancies in whether or not I had filled out the work order, and which parts I had brought in. Both of which I made sure to do in my first 2 visits. To add insult to injury, I was told verbatim "Next time, you take a bike apart, come in and we will tell you how to do it right" almost immediately after I dropped $300 into their bank accounts. All in all I was very dissatisfied with the level of professionalism I encountered in regards to customer service. That being said, the bike was built well, and the turnaround was quick.
7 years ago (11-04-2018)

Excellent service. Just walked in with a flat tire and they fixed it right away. Was out of there in record time and back to what I enjoy doing. Biking. Will recommend to anyone. Thanks for a great and efficient service.
7 years ago (01-05-2018)

We walked in the door and were greeted immediately. Needed a bike tune-up and it was completed in less than 20 minutes. Made sure we were completely satisfied. Amazing service and amazing staff. Will definitely keep coming here.
7 years ago (13-05-2018)

Top Notch Customer Service. I'm not one to buy stuff at brick and mortar stores anymore walked in thinking ahh check online too.. However I returned on the principle this place provided great service and to be honest was also cheaper than what I can find online. Painless and no hard up selling. Super glad and I've already recommended them to a fee others and told them about experience!
7 years ago (17-03-2018)

I had an extremely unpleasant experience at this bike shop. I originally went there to fix a flat tire (front wheel). It should have been a simple job, but a young technician working on my bike struggled for more than 30 minutes. When the bike was finally ready, I noticed that the wheel was making a squeaky noise and the bike itself was leaning heavily to one side as I rode it. I examined the bike and attributed the problem to the wheel not being properly in position with the fork (i.e. one side of the wheel was hanging lower than the other side when the bolt was tightened). As I was in hurry and busy at work, I did not immediately went back to the store to complain and fix the issue. Next day, i discovered that the very same tire that had just been repaired, became flat again. So I went back to the store, and an older and more experienced technician examined the tire and tube and stated that the issue is due to the fact that the tire itself was damaged. He said that the store should have checked for such damage before changing the tube, and offered to fix it for free if I pay for a replacement tire (i.e. he won’t charge me for the labour and tube again). The owner of the store then jumped in and yelled at the technician. He said, right in front of me, that there is no proof that the store is at fault and that he (i.e. the technician) should not jump to a conclusion. I said that I didn’t mind paying for the tube as long as I don’t get charged for labour again, but he kept yelling at the technician and followed me to the cash register to make sure that I get charged for the tube. I found the whole experience to be very unpleasant and disappointing. Essentially, for just $11 in part and $8 in labour, the owner of the store has lost me as a customer forever.
7 years ago (14-05-2018)