Fitness World

I’ve been really impressed with how clean, safe, and well-run this gym is. The environment always feels welcoming and positive. A special shoutout to Ruba, she’s such an amazing manager! Always friendly, helpful, and genuinely engaged with members. You can tell she really cares about creating a great experience for everyone. Highly recommend!

Very disappointed with my interaction tonight with the front desk staff. I have been a member for over 20 years and currently dealing with a nagging injury that requires me to refrain from weightlifting. I had no problem freezing the membership for up to 6 months with a doctor's note in the past and went into the Port Moody location to put a freeze to my membership.nnSpeaking with Mellissa, she was unable to help me complete the membership freeze as she claims only her manager can do it and she's away for vacation. She also claims I can't freeze my membership due to a past freeze for the same medical reason whereas previously I was told I can freeze my membership twice in a year and 6 months each time. In the end, she's not sure if I can freeze the membership to stop the monthly payment so she suggested I try again when her manager returns. Her recommendation can potentially result in multiple months of charges as the manager may not be working the next time I drop in as she explained this has to be done in person.nnIt's a flaw in the system that I can go in with all the required documents but cannot complete a freeze as only one person has the ability do it but she's on vacation. They should train more staff to complete a freeze as this should be a common request as injured members may need to take time away.nnInstead of dealing with the uncertainty of Fitness World's process that seem foreign to the staff, I was forced to terminate my membership to ensure I no longer pay the monthly fee. It's a shame since I have been a gym member for 20+ years and my goal is to weightlift again once my body is ready.

I’m really glad I made the decision to enroll at Fitness World Canada here in Suter Brook. The facility is excellent—clean, well-maintained, and equipped with everything you need for a great workout. Even during busy hours, there’s always something available to use, and the overall atmosphere makes exercising both comfortable and motivating.nnThe staff are consistently cheerful and supportive, but I want to give special recognition to my personal trainer, Dean. He is outstanding—professional, encouraging, and genuinely invested in helping me reach my goals. In just a few months of training with him, I’ve already noticed significant improvements, not only in how I look and feel physically, but also through the progress shown on their body scan machines.nnDean pushes me in the right way, keeping me accountable while making every session enjoyable and effective. Thanks to his guidance, I’ve become more consistent with my workouts and more focused on achieving my fitness goals. I highly recommend both Fitness World Canada and Dean to anyone serious about improving their health and lifestyle.

I would say I like this gym because the price is affordable and the space is large, so it never feels crowded. I also want to acknowledge the staff — they’re always polite and welcoming. I especially appreciate Ruba for her positive attitude and supportive personality.

One of my favourite gyms! The entire staff is very welcoming and helpful. The atmosphere and energy is great. Highlight of my day is coming to the gym and seeing Ruba. She makes you feel so important and always checking in on how I’m achieving my fitness goals.

Directions to Fitness World with public transportation

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