Enterprise Rent-A-Car

I've always had good customer service from the folks at this Enterprise location. They are very helpful and want to make sure that I am happy with every rental. It can get busy however, and I have had one or two experiences where the car I reserved was not available at the time they agreed to which was mildly frustrating, however they did try and make it right. Of all the car rental places I've gone with in the past, this one is by far the best and friendliest.
7 years ago (06-02-2018)

This rental location is amazing. They go out of their way to help you even when they are busy. The staff are friendly. They pick you up and drop you off. In the time I have been renting here I have found the service exceptional. The branch manager Sherif is usually the first person to meet you and does his best to help you get what you need. The other managers will also go above and beyond to help as well. I highly recommend this location.
8 years ago (17-01-2018)

Would give negative stars if possible Had the most unpleasant experience from profoundly sub par personnel. After an excellent experience at Enterprise Crowfoot location, I was pleased when a auto repair shop arranged for a rental from Enterprise while my vehicle was under repair.I was picked up by a less than cordial driver. After a 15 minute wait I was given a smoked in vehicle with a rattling licence plate.Returned the vehicle after a week. I was once again, due to some unfinished work on my vehicle, picked up by the same less than cordial driver for a 1 day rental. This time the wait was 20 minutes while the vehicle was being prepared for rental. Upon check out a usual walk through was done and I was on my way. I returned the vehicle after 6 hrs or so and 6 km. usage. Only drove to work and back to return the vehicle. I had to wait for 20 minutes before someone was dispatched to inspect the vehicle. He went through a surgical and in depth 10 minute inspection of the vehicle and advised there was body damage on the vehicle. The damage as it turned out were dents not even visible to the naked eye and was by no means a recent damage. I expressed strongly the total experience was not business like and unprofessional at least. I endeavored to speak to the individual who had checked out the vehicle to me and was met with a rude and accusatory reception, a tall east Indian chap with glasses. I received a phone call from them a couple days later expressing deep apologies for the experience and verification the damage was not caused recently. This without doubt was my last experience with Enterprise. I don't recommend anyone to rent from this outfit.and if you must then make certain you go through a surgical and thorough review of the vehicle upon check out and preferably take photographs and also have lot of time available to put up with third world service standard.
8 years ago (18-11-2017)

I made my reservation a few months prior to my visit as I knew summer would be busy. I had to pick up and drop off on a Saturday. There were no concerns with the vehicle or costs - which were what I was quoted. I had to wait 30+ minutes at both the pick up and drop off times (although they knew when I would be coming). I understand weekends are busy, maybe you should have more than two people working up front. The final walk around the vehicle was done by staff without me present so I couldn't sign off on the damage (there was none) - this seems fishy. We did a 10 minute walk through when I received the car but I'm not present afterwards? Again, no issues this time but you should be fair and clients should be able to be present to sign off about damages (or none) when returning vehicles. Lastly, I did incur a parking ticket during my rental. I of course am fine to pay this. What I didn't appreciate was that I noticed the charge to my credit card ONE MONTH after the company was informed of the ticket, and there was NO attempt to contact me re: the ticket. I had to inquire when I checked my credit card account. You have my phone number, address, and email, but couldn't be bothered to contact me regarding the ticket - just charged my card (with an added admin fee). Overall the vehicle was great and the rate was good. I doubt I would return to this location as I didn't feel respected with my time, and not contacting me about the ticket.
8 years ago (31-08-2017)

Don't listen to any of the bad ratings. I have used this location and the downtown offices close to 20 times in the last 6 months, and every single time the customer service, vehicle quality and overall experience have been amazing. People seem to forget how insanely busy these places can be at opening and closing times, and also how stupidly critical customers can be. Have some patience.
8 years ago (19-10-2017)