Enterprise Rent-A-Car

My recent experience renting from Enterprise Burnside was largely positive. This was part of an insurance claim and booked by the body shop. The experience began with an hour wait for pickup, and a further wait of over three hours for a car to be available. Staff were apologetic, citing heavy demand. It was inconvenient but, had I had a more urgent need that day, it could have been worse. After that, the process was smooth and communication good. I was offered no choice of vehicle and the one provided, a Ford Escape with over 50,000 km, wasn't one I would have selected I'm a former Escape owner; enough said but it performed well. Overall, the experience was fine. I've rented from Enterprise Burnside before and likely would again.

Had a rental for 26 days , amazing service from the staff .nExceptional service from Shubham Kaushik.nVery professional, happy bubbly. Good friendly and professional service goes a long way .nWould I rent there again if I had to , most definitely.

Terrible experience. We tried to speak to management about it but to no avail.n1. They made it sound mandatory that we had to purchase the daily insurance even though this was going through our insurance due to someone hitting our car and this was a rental for a temporary time.n2. Due to our car not being able to be fixed for over 3 months couldn't find the parts they charged us over $3000 because they didn't bill us until the end. We tried to explain that we didn't need insurance but they wouldn't listen.n3. They said that we scratched the car - but it was dirt and wouldn't listen when it was wiped off.

Emily at Carstar is the hero of my day /week!!!nA rental car at ENTERPRISE was booked through my insurance company nearly 2 weeks ago.nI dropped off my car for repairs at Carstar and Enterprise was called to pick me up to take me to their rental office to sign for my rental car at their office.nI waited over half an hour and decided to call them for an update. The Enterprise representative advised me that the earliest I could get my car was Thursday today is Monday. My rental car was booked/reserved over 2 weeks ago! Had I not called, I’d be sitting here all day!nThanks to Emily at Carstar, she saved the day by having one of their rental cars available for me. She took time out of her busy morning to help me out.nENTERPRISE, you disappoint!

Awesome service. Provided the exact vehicle type we wanted. Spencer and his team were great.