Empire Hotel

Sadly, this hotel has gone downhill over the last few years. Have always stayed here, and decided to stay again for our long weekend, but should’ve looked elsewhere. Spent around $400 per night, they graciously “upgraded” us to a room not facing the back of the building. The rooms have gotten significantly worse since my last time here.. not maintained at all. Paint chips, mildew, wallpaper is completely flaking off, bathroom door crumbling apart, just generally not taken care of, it looks dirty even though the cleaning staff do a great job. Wish they would maintain the rooms as well as they do the lobby. Lastly, I have always received great service here, and mostly did this past time too, with the exception of check in on Thursday afternoon.. the lady who checked us in was cold, short and demeaning towards us. The other staff are lovely, especially the security and door staff. All in all, not worth the cost anymore sadly.. will stay elsewhere next time :

This was the 3rd time we have stayed at The Empire. We love it! The staff is great. The rooms are clean. The AC is super strong, but we just turn it off if it gets too cool for us. You can’t be the location. It’s walkable to anything. This Labor Day Weekend we celebrated our daughter Fiona’s 21st birthday & they made sure she had a great view. We absolutely will be back to this beautiful place!

Lobby staff and check in was friendly. Parking validation didn’t make sense and was confusing, ended up paying full price at a nearby garage. We were told to pay $100 to check in our room early, so we waited all the way until 3. Upon entering our room it was literally a sauna. The thermostat said 92 and it was full blasting heat. After calling front desk twice they sent maintenance through and he told us he’d fix it and get it down to 70 degrees, later after going out all night we get back and the room went down to 80! It was very stuffy and uncomfortable. The beds were way too soft. Bathroom sink was leaking and the power outlet blew out. Rooftop bar was nice but expensive. They took my step dads beer when it wasn’t empty, and wouldn’t reduce our tab. Strange. Very awesome location, convenient to nutcracker ballet, Central Park, subway, food, etc. Overall, good amenities but poor outdated rooms. I wouldn’t return unless I paid a significant reduction for the room.

Absolutely loved it. The 1920s decor amazing. Staff extra friendly. My daughter & I had a small room as we were never in it, but we had everything we needed clean towels every day, bath robes & the location is brilliant. 10 minutes 2 times square. It was inthe middle of everything. Roof top bar gorgeous I would highly recommend it. & definitely stay there again

Great location. Beautiful lobby. Very nice doormen. Dim hallway. Very warm room even though we turned down the AC to 65 degrees Room was 71 degrees. 1 wash cloth for 3 people. We never received more the 1st night. We had to ask again the 2nd night as there were 0 washcloths now. Remote control for the TV was made up in the bed! Sink cabinet door was coming off. Room door didn't shut without slamming. The gym had 2 treadmills that could not be used and was in the musty basement with a dead cockroach. Would not stay here again.

Lobby is beautiful and the rooms are nice. It's also in a great location. However, be aware that there isn't a coffee maker in the room and there's no coffee provided in the lobby so you'll have to go elsewhere. There's also a nightly "residence fee" that covers things you would expect to receive at a hotel anyway like WiFi and fitness room access.

The rooms are not much to write home about, though the bed was comfortable. The hotel is pretty worn down for the location. The carpet is old, the bathroom didn't have a fan, furnishings are older and the room could use a paint job. The staff, however, are wonderful and the location can't be beat for access to Central Park, the Met, the opera and even Broadway. All in all, a fine place to stay for the price point, but dated. The unaffiliated rooftop bar is superb.

Location is great, the staff are very pleasant. The rooms needs renovations, the comforter on the bed was stained. The pool is very small, it reminds me of a hot tub. Other people were disappointed as well about the pool, some didn’t even bother and just turned around and left. The rooftop was nice, the bar restaurant was great.Rooms: 4/5

Stayed for 5 nights and 6 days It was a perfect location for the subway stations and easy check in process. Fatima I believe was her name, gave the best service at the front desk. The hotel also offered free bottled water at the front desk daily. If you can’t get an early check in they do hold your luggage until your room is ready. The only thing was was that when we tried calling the concierge desk from our room phone, no one picked up and we had to go straight to the desk to ask something.

Nice hotel, pretty spacious room, I understand you are in NY, everything is tiny, my bed was step away from the door so I could hear my noisy neighbors. The only thing that really upset me it’s when we tried to check-in before 3 pm, first time at 10am and then second time at 1:37pm we were asked to pay $50 extra for early check-in, of course they had rooms available and ready for you they just want to make extra money from you tired tourist/visitor coming from another country/state after read-eye flight. Shame! The same happened with my friends they had to pay extra as well when they checked in earlier this week.