Days Inn by Wyndham Surrey

WORST EXPERIENCE in my life! STAY AWAY from this DUMP! They charged my debit card $250 deposit which was fine (realized I only had my Apple Pay at the time but they had never heard of that before) then for some reason, the lady at the counter told me she was gonna charge me for one night as well (was booked for two) as a “measure of precaution” but then she charged me for both nights UPFRONT stating it was their policy (which of course is a complete LIE!). She then made a photocopy of my driver’s license, really??? I just paid you in full!!! Got into (201) a dark, musty smelly room with a terrible view of some kind of dumpster / homeless camp / broken down trucks’ yard… looked very UNSAFE. Dropped my bags and left for the day. Came back at night, got into bed after a long exhausting day only to wake-up an hour later covered in BED BUG BITES EVERYWHERE!!! Bugs crawling all over the bed, I trapped a few of them under paper cups and called the desk. A very uninterested man comes up, takes photos of the bugs and tells me unapologetically that “BAD GUEST” bring the bugs here and that it’s not the hotel’s fault. He dumps a new room key on the table and says to me that he has no authority to give me a refund (after I told him that I was moving to a different hotel) and that I would have to wait for the manager to come in at 7am. At 3am there was no ways I was going to leave my money behind (over $500) and come back the next day to get a refund, so I stayed. The next room (301) wasn’t any better. Huge SWEAT STAINS on the pillow case with a strong smell of men’s cologne, the sink wouldn’t drain and to make things even worst, this incredibly rude clerk told me that they had no change and that I was not allowed to use the laundry this late for washing my bug infested clothes… really??? I have bugs in my bed and you’re worried about making noise for other guests? Next thing, no one calls me at 7am (as requested)! I come down to the desk and ask for my refund. They tried to trick me into believing I was being refunded all my money when in fact all they gave me back was my deposit. Mind you at this point no one has apologized for my inconvenience. I complained about my whole day being ruined and this woman at the desk had the nerve to tell me that it was my choice, I could have gone to my scheduled appointments (with my luggage, my bug infested clothes and body covered in bites) AND THEN COME BACK to this dumpster to get my refund!!! I cannot believe she could suggest something so idiotic! I asked her if it was more important for her to keep my money than to get a bad review online, to which she replied: " Do what you want, I don't care about bad reviews!" Clearly she doesn't care about customers (or a salary) either. Might as well have been talking to a wall… then comes out a scruffy-looking manager who doesn’t introduce himself and right away starts yelling at me “NO REFUND, NO REFUND! You should have check-out last night!” He called me a liar, claiming that he heard the whole conversation between myself and the clerk at 3am and that I never asked for a refund. But wait… I was told I couldn’t get a refund because the manager wasn’t there!!! So WHO’S LYING NOW??? These clowns have no idea about running a hotel (or motel or whatever you call this dump). I cannot believe that DAYS INN and WYNDHAM HOTELS would keep them under their company's umbrella. I’ve never ever been treated so poorly in my whole life. ZERO CUSTOMER SERVICE! MOST IGNORANT AND INCOMPETENT STAFF! I'm embarrassed for having stayed there… I wish I had done my research. If you’re trying to save a buck by staying here… THINK AGAIN! They ended-up costing me more money, time and energy. Do yourself a favour and stay elsewhere! Pay a little more and have peace of mind!!! Trust me!
7 years ago (08-05-2018)

It was a pleasant experience staying in this location. The beds were comfortable and the rooms were spacious. The staff was super friendly and polite. The location was very convenient as it was located near the skytrain station.
7 years ago (17-05-2018)

I Came into town last week for a business trip I had stayed here for 3 nights. When I walked in the staff were very welcoming, efficient with my check in, and were very customer service oriented . The rooms were clean , good size, and the continental breakfast was decent. All in all I would stay again.
7 years ago (11-05-2018)

Was down for work and boss had pre booked my room but found out it was only a single queen for two work guys. Since it was booked on Expedia it was near impossible to change but the guy at the front was way more then helpful. He hooked us up with two queen bed rooms for basically same cost. Rooms were very clean and was a nice little hotel in Surrey. Highly recommend and would stay again!!
7 years ago (03-06-2018)

Came to pick up a friend for dinner. They were running late. Was grilled by staff as to why I was in the parking lot. Apparently it's because I park funny and was preparing for a getaway or something. Will advise friend to pick a hotel that isn't so prone to random crime to the point of where they need to interrogate people visiting the property. Thanks for ruining my dinner plans and costing my friend cab fare to meet me. EDIT: In response to the owner's comments, I highly doubt any guest of yours would appreciate having their friend kicked off the property when they're expecting them to be there. I know if I was the guest in question I certainly wouldn't appreciate such an asinine policy. I'd rather be welcoming to my guests instead of hostile.
7 years ago (08-04-2018)