Ramada Coquitlam

We had a wonderful time. Stayed 2 nights. I room was clean, bed was super comfortable. Had a dip in the pool and enjoyed a soak in the hot tub. Check on and out was a breeze and the front desk agents were friendly and helpful. The attached Sunstar restaurant had very good food at decent prices. We would definately stay again.

This hotel is terrible! It looks okay online but don’t be fooled! My husband and I unexpectedly had to book a room for work training he needed to do in Burnaby. We called around to find a hotel that would allow a late checkout so I could spend time in the room while he was doing his course. We called the Ramada Coquitlam and were told we could check out at 12:30. We drove the 30 mins to the hotel and when we approached the front desk, the receptionist was arguing with a customer. When it was our turn to go up I tried to lighten the situation by telling her we are just checking in. We noticed on the paperwork that it didn’t confirm the late checkout. When we asked her about it she said that the switchboard doesn’t know their policies and they don’t allow 12:30 checkout times. We explained we drove further just for that checkout time. She got angry and repeatedly told us she will cancel our reservation. She was rude. She did agree to a 12pm checkout eventually and we stayed. I mentioned to her that I now understand why the last customer was upset as well if this is how they do business.nnThere are no elevators. No help. We had to haul our bags up the stairs to our room. The room was absolutely freezing and there was no thermostat in the room to adjust the temperature. Thankfully we happened to have a space heater in the car that we brought up. They also don’t have any water in the room or usb charging ports.nnThe room itself was so dirty. Hair and residue everywhere. It was old and you could tell had flooded at some point due to the water damage on all the baseboards. The headboard had splashes of white who knows what all over it. Side tables weren’t wiped. This was by far the most disgusting place I have ever stayed in. The bathtub faucet also ran all night long which kept me up and the walls are so thin that I could hear the person next to me blowing their nose constantly. There were no smart TV’s so the only option was cable with nothing on. It was just a terrible place to stay all around. I definitely do not recommend. The staff were rude and the hotel is a total dump.

It was definitely a room to stay for the night! Hotel staff were great we showed up early and they were accommodating, room had a bed, and a shower, cleanliness was definitely not the hotels priority but as a stop for a night you can't complain. Walls were and I repeat extremely thin. They have a pool with long hours but do run swimming lessons through it so be prepared to not always use it. Definitely not as bad as people make it out to be but you get what you pay for!

I had a very disappointing experience with this hotel. My security deposit was not returned, and after waiting more than a month, I called several times to follow up. Instead of helping, they transferred me to remote representatives who were not even located in Canada and had no idea what was happening at the hotel.nnAfter finally being told to come to the front desk, I drove nearly 2 hours to resolve the issue in person. When I arrived, the staff member said she didn't know anything about my deposit and told me to come back another day to speak with the manager. She was dismissive and made me feel like I was wasting her time, even though I was only trying to recover money that belonged to me.nnThe lack of communication, accountability, and customer service was unacceptable. Customers should not have to spend weeks chasing their own money and driving long distances because the hotel cannot handle a simple deposit refund properly. Very frustrating experience.

Booked the meeting room for an event they forgot about our booking, only provided coffee at the very end of our meeting. The staff member at the front desk was very apologetic and kind. The management on the otherhand only offering $100 off. They should provide a full refund we have gone there for years. They made our whole event group wait 30 minutes while they prepared the room. Very unprofessional . Hope to not go back again!!