Civic Hotel, Autograph Collection

This is a beautiful hotel with tons of great restaurant options within walking distance. Although Surrey may not be people’s favourite area being directly next to the station is very convenient. I did not find the noise from the train loud in the room at all.nAmazing customer service from Chad at reception :

I absolutely adored this hotel on my first business trip to the Vancouver area. It was incredibly clean, quiet I literally didn't hear a soul while there, the staff was professional and kind, the room lovely with literally the most comfortable bed I have ever slept in. Zero complaints.nSure the area is not the most glamorous but that cannot be helped.nI'd 100% stay here again.

I had very high hopes for my first visit to the Vancouver metro area. I always love Autograph Collection properties. This is one is very nice and new. But there are some major downfalls to this property. Be aware that it’s up against the Subway Metro line. You can hear the train go past multiple times per hour all day long. The beds were really not that comfortable either. The amenities were awesome. I loved the soap collection they had. It’s a tall building and the views are decent. It’s just in a very weird part of town. I personally think I’d choose a different property next time I’m in town. Again, just my personal opinions here.

5-Star Experience at Civic Autograph HotelnI recently had the pleasure of staying at the Civic Autograph Hotel for the first time, and it was an exceptional experience from start to finish. The top-notch service began with a thoughtful pre-arrival emails from Front Desk Manager Michelle, who inquired about any special occasions we were celebrating. This attention to detail was appreciated, and the sweet treats and wine that awaited us in our room were a lovely touch. The staff we encountered during check-in were professional, kind, and courteous. We were delighted to receive a room upgrade to level 20, which offered stunning views that would have been even more breathtaking on a sunny day. The hotel's elegant decor and impeccable cleanliness exceeded our expectations, making it an ideal choice for families with small children. Overall, our stay at the Civic Autograph Hotel was outstanding, and we look forward to returning in the future. Rating: 5/5 stars.

I recently stayed at the Civic Hotel, Autograph Collection, and had a wonderful experience. The room was decent, clean, and comfortable, and the service was exceptional. The location is also fantastic, offering great value for a Marriott free night award. Although I booked using my free night, my partner is a Marriott Platinum member, and the front desk went above and beyond to acknowledge her status. They kindly upgraded us to a high-floor corner room and offered complimentary breakfast.nnThey also surprised us with a bottle of wine and chocolates as a birthday gift for my partner, which made the stay extra special.nnThe only small downside is the hotel’s distance from downtown, though it’s easily accessible by SkyTrain. While the SkyTrain noise can be a bit disruptive during the day, luckily it doesn’t operate late at night, so we still had a peaceful night’s sleep. Overall, it was a great experience, and I would highly recommend this hotel for its outstanding service and great value!