Crunch - Hamilton Mountain

I've been going to this gym for about 2 years, and I couldn't be happier with my experience for the price of the membership I'm paying for! The staff is always friendly, helpful, and welcoming especially Mariam. The facility is clean and well-maintained overall. There's a great variety of equipment compared to other locations so there's barely any need to wait to exercise. Highly recommend Crunch Fitness!

This has got to be the worst Crunch location. Went there twice and almost half the treadmills were scheduled for maintenance, they somehow only have two stair masters one of them is broken. The equipment is incredibly old, all the cable machines don’t adjust properly because of how old they are. The actual machines are all missing pins to adjust the weights people are stealing them so you have to find a machine with a pin and put it in the machine you want to use. No one respects this gym people leave the bench loaded with weight, no one wipes things down, half the people forget to wear deodorant smelling up the whole gym. I can’t believe people are paying to go here!

Absolute disaster. DO NOT go to this location.nSmells so bad. Super hot. No fans on ceilings. Always crowded. Broken equipments. They don’t replace or repair torn seats or pads. Machines squeaks while using. They are ready to pay for more workers than repairing current equipments. I always see two or more associates there standing, and doing nothing while the equipment up there is in bad shape. At least fix them.

They took an additional $52.79 from my account after I paid my $40 monthly fee and can’t seem to find it on there end. They won’t refund me even though I showed proof of them taking it. The manager told me I owed an additional months payment to close my account even though the next payment wasn’t due until Sept 11 but the system seems to say different and I guess the air head manager can’t see their system is trash. Oh I forgot to mention they are going into my account every other day trying to take more money so be aware and check your bank! I won’t be going back for this reason but also because the upper James location is quite dirty and many machines are not working or are missing pieces or parts making workouts uncomfortable.

Don't go here! It use to be good, but the past 3 years has been a really steady decline.nNone of the elliptical or bikes work properly, lots of the equipment is broken and it never gets fixed.nBudget gym or not, this is pathetic. If the building caught on fire and burned for 10 hours the impact would be hardly noticeable.