Crunch - Hamilton Mountain

I had a really disappointing experience at this gym. When I decided to cancel my membership, I was forced to pay off the remaining months, even though I was no longer using the facility. I decided to quit the gym because I didn't have the time to go and besides my mother was the one who was paying for it for me, and she had surgery and couldn't continue paying for the membership, so I had to borrow money to pay for a closure for which I didn't have money. On top of that, they hit me with unexpected “costs of leaving” that were never clearly explained when I signed up. It’s ridiculous that they penalize people for wanting to leave, especially when I was no longer getting any value from the membership. I felt trapped and unfairly charged. I definitely wouldn’t recommend this gym to anyone looking for flexibility or transparency. There are better options out there!

I've been going to this gym for about 2 years, and I couldn't be happier with my experience for the price of the membership I'm paying for! The staff is always friendly, helpful, and welcoming especially Mariam. The facility is clean and well-maintained overall. There's a great variety of equipment compared to other locations so there's barely any need to wait to exercise. Highly recommend Crunch Fitness!

They took an additional $52.79 from my account after I paid my $40 monthly fee and can’t seem to find it on there end. They won’t refund me even though I showed proof of them taking it. The manager told me I owed an additional months payment to close my account even though the next payment wasn’t due until Sept 11 but the system seems to say different and I guess the air head manager can’t see their system is trash. Oh I forgot to mention they are going into my account every other day trying to take more money so be aware and check your bank! I won’t be going back for this reason but also because the upper James location is quite dirty and many machines are not working or are missing pieces or parts making workouts uncomfortable.

This has got to be the worst Crunch location. Went there twice and almost half the treadmills were scheduled for maintenance, they somehow only have two stair masters one of them is broken. The equipment is incredibly old, all the cable machines don’t adjust properly because of how old they are. The actual machines are all missing pins to adjust the weights people are stealing them so you have to find a machine with a pin and put it in the machine you want to use. No one respects this gym people leave the bench loaded with weight, no one wipes things down, half the people forget to wear deodorant smelling up the whole gym. I can’t believe people are paying to go here!

I love our morning classes. But our rooms needs more shelves/racks to put our exercise equipment so that we don’t have to go to the other corner of the gym to collect TRX and other stuff.nEdit: the front desk staff needs to have customer service training. I requested a friend to join but the lady at front didn’t encourage any of our membership requests. Well, my friend went to another location and got the same membership we requested at this gym. Gym staff should be accommodating, not rigid, and well informed. It was a very disappointing encounter after a wonderful morning class.