Community Health Centers of Lane County: RiverStone Clinic

First off, I have to say I have never received BAD medical care, but holy cow... I do not think I have EVER seen the same doc or PA more than once! The docs come and go so fast and there is NO WAY to establish an ongoing relationship. Getting established as a new patient was a nightmare, and trying to get thru their phone system to schedule an appointment is crazy time consuming. However, I more often than not, have gotten what I need but I think that is in part because I am a HUGE self advocate and refuse to let doctors run over me in their hurry to get to the next patient. I know a lot has to do with stricter laws and is outside the docs control, but I have had some frustration over getting meds I have taken for a long time, refilled. Such as Ambien and Tramadol. No go! They will not give me any more...
9 years ago (11-07-2017)

Very good clinic. Staff get to know you and remember you. I like them.
9 years ago (18-06-2017)

No medical service will ever receive five stars, simply because none will ever be perfect all of the time for all people. It is my considered opinion after seven years of health services from Riverstone clinic that my wife and I have always received the best of services allowed by our insurances (Medicare and OHP, respectively). My wife is a retired R.N., so we can state from knowledgeable experiences that the care provided is "proportionally" on par with that of our earlier years when we had good, and sometimes great, insurance coverage through our employers. The staff at Riverstone has truly served us on a personal and caring basis even better, and they deserve our many thanks for this. Riverstone is a "public health care" clinic, and as such does experience a heavy case load, low funding, and all too frequent staff turn-over rate. Despite these handicaps, they manage to meet the more important needs of those they care for.
10 years ago (29-09-2016)

The only pleasant experience I have ever had at this particular clinic was when I was pregnant and saw a Dr. Anytime I had to see a nurse, a PA or sometimes even just talking to staff they were rude and extremely condescending. It must be a requirement to work there. They don't listen to you when you talk and just dismiss everything you say. I once had a PA tell me "everyone gets sad at times" when speaking about my depression. The same depression I have been dealing with for 17 years. Real nice lady.
10 years ago (29-06-2016)

RiverStone Clinic called me, out of the blue, and told me they wanted to make an appointment for my 6 year old daughter to “establish care.” I said I didn’t recall being informed that my daughter’s primary care doctor had changed facilities or that the insurance company was allowed to assign a new doctor. The operator was very rude and said that if I gave him my daughter’s information, he could see if he could help me. It occurred to me that if this was supposed to be my daughter’s new primary care facility, shouldn’t they already have her information? After all, THEY were calling ME. When I said I was not giving out my daughter’s personal information until I was certain who I was talking to, he hung up. I immediately called my daughter’s doctor’s office. They said my daughter’s doctor was still practicing out of that office and that my daughter was definitely listed as a patient. Is this facility tricking people into changing their primary care doctor? That is unethical.
11 years ago (20-06-2015)